Support Assistant IV

We are recruiting for a motivated Support Assistant IV to join our team!

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Where is your life journey taking you?
Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.

Department

Denver CARES - Detox

The following positions within Inpatient Adolescent Psychiatry, Inpatient Adult Psychiatry, Psychiatric Emergency Services, CARES, and Outpatient Behavioral Health Services are offering the opportunity to enroll in a program offering a cash incentive to recognize your work treating patients with substance use disorders. This program is sponsored through the ACCESS (Advancing Careers, Competencies, and Equity in Substance Treatment Services) grant. Employees must be >0.6 FTE to be eligible. 50% of the bonus will be received 90 days after signing the program contract. Program is available until grant funds are exhausted.

· Registered Nurses (RNs) may earn up to $7,500
· Behavioral Health Technicians (BHTs) may earn up to $3,500
· Care Navigators may earn up to $3,508

Job Summary
Under minimal supervision, provides secretarial and administrative support for the assigned organizational leader(s). Maintains calendars, schedules, interviews, telephone conferences, meetings, and appointments upon request. Makes travel and conference assignments. Performs clerical duties such as word processing, entering data for reports, preparing PowerPoint presentations, maintaining departmental files, and other similar duties. Attends committee/divisional meetings, takes minutes and produces minutes in draft and final form. Assists in record keeping and general operations of the office. Completes other activities as requested in order to support smooth and efficient department operations.

Essential Functions:

• General Operations
  • Provides secretarial, clerical and research support for the assigned leader(s).
  • Supports the communication requirements of the department.
  • Maintains current knowledge of the leader's work schedules and anticipates needs for support.
  • Promptly notifies of high priority calls and events.
  • Maintains confidentiality in all aspects of client, staff, applicant, and agency information.
  • Promptly responds to e-mail and voicemail no later than the end of the business day.
  • Compiles, transcribes and distributes minutes of meetings and arrives for meetings on time and is prepared.
  • Follows written and verbal directions and completes assignments without unnecessary delays.
  • Maintains a current knowledge of payroll and related policies and procedures.
  • Maintains and continually develops competence with office technology.
  • Assists in the development and maintenance of department website.
  (40%)
• Documentation
  • Maintains department employee files and ensures they are up-to-date and contain all appropriate documents per HR policies.
  • Assists the assigned leader(s) with annual evaluations to ensure that all documents and associated trainings are done on time.
  • Collects and enters data in spreadsheets and databases for monthly reports.
  • Prepares purchase orders and payment requests according to purchasing and accounts payable policies and procedures.
  • Prepares PowerPoint presentations, graphics and charts as needed.
  • Updates strategic deployment boards as directed.
  (25%)
• Scheduling
  • Makes appointments as needed by the assigned leader(s).
  • Schedules meetings, teleconferences, special event activities, and staff meetings.
  • Arranges meetings, interviews, conferences and moves for the assigned leader(s) and other department staff upon request.
  • Reserves conference rooms and makes audio-visual equipment arrangements as appropriate.
  • Prepares and submits travel authorizations promptly and accurately.
  • Arranges travel through internal or outside agents and prepares itinerary.
  • Arranges hotel accommodations upon request.
  • Arranges for the repair and maintenance of office equipment.
  (20%)
• Reception
  • Acts as the point of contact for receiving information/calls from internal and external customers/service providers to maintain office equipment/supplies, maintenance, environmental services, etc. and notifies the appropriate personnel
  • Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications.
  • Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care.

  (15%)

Education:

• High School Diploma or GED Required
• Associate's Degree Preferred

Work Experience:

• 4-6 years of related experience, which includes one year of the same type. Required

Licenses:

Knowledge, Skills and Abilities:

• Excellent verbal and written communication and interpersonal skills.
• Ability to work independently and be self-directed.
• Ability to prioritize and lead tasks independently to achieve daily work goals without continual direction from supervisor.
• Proficient in data entry into spreadsheets and databases.
• Ability to create charts and graphs.
• Ability to use scheduling systems and coordinate meetings.
• Knowledge of how to reserve conference room space and equipment, notify people by either memo, e-mail or phone, and take minutes as needed.
• Excellent organizational skills.
• Ability to arrange travel.
• Ability to compile, transcribe, distribute minutes of meetings.
• Skilled at coordinating office services such as records management, moves, housekeeping, and maintenance.
• Good troubleshooting and problem-solving skills.
• Ability to divide time and tasks equally/adequately between multiple leaders as assigned.
• Knowledge of medical terminology.
• Possesses excellent customer service skills.
• Skilled at contributing to the team by anticipating and helping to mitigate potential problems.

Shift

Days (United States of America)

Work Type

Regular

Salary

$25.38 - $38.07 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.