As a support architect you are working with customers as trusted advisor and guide them in defining the best solution for their request and provide proactively improvement suggestions for solution efficiency as well as product feature evolution. This includes providing de-escalation support, solution guidance for escalated situations, proactive measures for incident reduction and change management standardization in accordance with compliance requirements.
You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer ‘s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit.
YOUR RESPONSIBILITIES
- Develop complex framework covering diverse topics and requirements such as compliance, business processes, quality assurance and diverse landscapes.
- Evaluate risks, impact and estimation for change requests and other customers’ requests.
- Align and build a strong relationship with key stakeholders from product support, engineering and service delivery as well as across the different division of SAP Fioneer
- Ensure continuous improvement and development through defining service enhancements and improvement roadmap.
- Establish the trusted advisor role at customer and ensure customer satisfaction.
- Anticipate customer’s needs and deliver high quality, value-added services and solutions which elevate the profile of our products/company in the eyes of the clients.
- Strong experience in architectural roles with a focus on identifying innovation potential with customers.
- Strong experience in the financial services environment as an enterprise solution architect
- Experienced in application value discussion and identifying innovation potential.
- Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency.
- Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences.
- Previous experience in working with business stakeholders as a technical expert.
- Experience planning and coordinating technology resources balanced against operational needs.
- Open-minded, innovative thinker and adaptable to changes, enjoying working in an agile environment.
- Fluent Englisch is mandatory; German or Spanish is nice to have
- Willingness to work on-call duty, also on weekends.
Our employee benefits package includes a gym membership, generous 27 days of paid time off, a flexible work and time environment, access to internal and external training opportunities, thoughtful anniversary and birthday gifts, the option to select equipment according to personal preference, and a dedicated work phone.
We prioritize your well-being and professional development.
What We Do
SAP Fioneer builds software and platforms that enable banks, insurance companies, and challengers to run, transform and grow – cost-efficiently and at scale and speed.
Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers.
As a global business with over 1,000 employees in 22 offices, and over 1,200 customers across 17 countries, SAP Fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.
