Technical Support Engineer

Posted 20 Days Ago
Be an Early Applicant
Tel Aviv Yafo
Junior
Software
The Role
The Support and QA Engineer will provide support to enterprise customers, utilize problem-solving skills to resolve issues, engage in quality assurance, and contribute to product feedback. The role involves learning the company's products and participating in various projects while providing customer support during shifts that include nights and weekends.
Summary Generated by Built In

Description

Our global operation continues to expand. We’re looking to grow our support team with hard-working, tech-savvy support agents to take part in the journey.

The ideal candidate is service-oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a start-up, so the work is highly interdisciplinary. Providing technical support is the backbone of the role and giving product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

The position is shift-based and requires work during nights and weekends.

What You’ll do

  • Provide technical support to enterprise customers on our products and services
  • Employ creative problem-solving skills to efficiently solve customers’ issues
  • Develop expertise in Autofleet products and stay up to date on new features and improvements
  • Work with Product and R&D to investigate issues and provide usability feedback from customer
  • Take part in company projects based on your abilities and interests. We’re a young and growing company. We like it when people take initiative and learn new skills.
Requirements
  • Native or high-level English
  • Strong communications skills
  • Solid technical aptitude and a passion for learning new technologies, products, and methodologies
  • Strong critical thinking and attention to detail
  • Flexibility and availability to embrace change
  • Experience with web technologies and scripting languages - an advantage
  • 1+ year in customer-facing role - an advantage
  • Experience working with SQL- an advantage

Top Skills

SQL
The Company
HQ: Tel Aviv
58 Employees
On-site Workplace

What We Do

Autofleet is the complete solution for fleets and mobility operators to optimize existing operations and launch new on-demand passenger and logistics services.

Using Autofleet’s platform, fleet operators are able to maximize utilization and revenues while reducing fleet downtime and opening up new mobility services.

Autofleet is active worldwide, optimizing tens of thousands of vehicles and millions of monthly rides for leading mobility operators in multiple verticals such as Rental, Taxi & Rideshare fleets, Shared Mobility operators, OEMs, Logistics and others.

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