Senior Technical Support Engineer

Posted 18 Days Ago
Be an Early Applicant
Tel Aviv
Mid level
Artificial Intelligence • Software
The Role
As a Senior Technical Support Engineer, you will resolve complex technical issues for customers, manage a queue of support tickets, collaborate with engineering and product teams, develop knowledge bases, and troubleshoot issues in Kubernetes environments and SaaS infrastructure.
Summary Generated by Built In

Run:AI provides organizations with a world-class machine learning platform to improve productivity and efficiency for data scientists. Our product provides a Run:AI unique HPC scheduler, relies on Run:AI advanced GPUs virtualization technology, and makes GPUs first class citizens in Kubernetes. 

In this role you will be responsible for the following:

  • Help customers worldwide resolve complex technical issues, through support portal, chat, screen-share and calls, as required.
  • Work closely with the Run:AI Engineering and Product teams for escalation of cases when needed.
  • Managing independently a queue of tickets and technical projects
  • Develop internal and external knowledge bases to better support the customer's needs and share best practices
  • Troubleshoot complex technical issues both in a customer Kubernetes environment and on the Run:AI SaaS infrastructure.
  • Adapt and innovate in order to constantly improve the customer experience.
  • Write documentation, create examples and how-to documents, on a regular basis.

Qualifications

  • 4+ years of experience as a Support Engineer in a B2B SaaS organization customer service/support organization
  • Excellent understanding of Kubernetes and Container based solutions
  • Highly technical, with hands-on experience with troubleshooting Kubernetes clusters and IT / System administration issues 
  • Ability to work in flexible hours and weekends when needed
  • Experience working with Salesforce / Zendesk / or equivalent Ticketing software 
  • Experience with Linux, Bash, Containers Architecture
  • Fluent English - Mother tongue grade
  • BSc in Computer science/Industrial engineering - Advantage
  • Experience leading and managing team priorities - Advantage

Top Skills

Kubernetes
The Company
Tel Aviv
149 Employees
Remote Workplace
Year Founded: 2018

What We Do

Run:ai helps companies execute on their AI initiatives quickly, while keeping budgets under control, virtualizing expensive hardware resources in order to pool, share and allocate your resources efficiently

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