Shape your future with a career at Shell Energy.
Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow.
We’re looking for a dedicated Support Analyst to join our IT Security & Operations team in Brisbane. In this key role, you’ll be the backbone of our IT environment, blending hands on end-user support with the vital administrative and operational tasks that keep our systems secure and reliable.
You’ll have the opportunity to not just solve IT issues but also manage access, track assets, support audits and ensure everything runs like clockwork. If your someone who thrives in a structured environment and enjoys a mix of tech support and administrative responsibilities, we’d love to hear from you.
With respect, integrity and honesty, responsibilities include:
Provide first-line support to employees, resolving low- to medium-complexity incidents and service requests across Microsoft 365, Windows devices, and standard business applications, in line with agreed SLAs.
Create, modify, and manage user accounts, group memberships, and system access, ensuring all requests are processed in line with security, compliance, and governance requirements.
Perform routine operational checks (e.g. system health dashboards, backups, alerts), identify issues early, and escalate to senior team members or specialist teams when required.
Process IT invoices, purchase orders, vendor quotations, and cost allocations, and liaise with vendors to resolve billing discrepancies and maintain accurate financial records.
Maintain IT asset registers, track equipment through its lifecycle, support software licence renewals and entitlements, and assist with maintaining system and process documentation.
Support internal and external audits by gathering evidence, maintaining audit-ready records, conducting user access reviews, and ensuring compliance with Shell control frameworks, policies, and governance standards.
Here’s what you’ll need to thrive in this role:
Experience in a service desk or desktop support environment with the ability to confidently support end users, manage tickets, and deliver a positive customer experience.
Strong administrative and documentation skills including experience with record-keeping, asset registers, invoicing, purchasing, or similar operational administration tasks.
Sound understanding of Microsoft 365 and Windows environments with basic troubleshooting capability across common end-user technologies.
Attention to detail and compliance mindset particularly when working with access controls, audit documentation, financial records, and governance processes.
Ability to manage competing priorities. Comfortable working in a structured, process-driven environment while balancing technical support and administrative responsibilities.
Clear communication and stakeholder engagement skills with the ability to work effectively with business users, IT colleagues, vendors, and audit partners.
Why join our team
Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals.
Here are the top reasons why out people choose us
● Purpose that is making a positive impact for our customers’ energy future. It’s not just about selling energy; it’s about delivering outcomes for our customers that empower them to stay ahead in a changing market.
● Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.
● People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.
Visit our careers site to find out more.
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Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.
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What We Do
Shell Energy is Shell’s renewables and energy solutions business in Australia, helping its customers to decarbonise and reduce their environmental footprint. The company combines deep expertise, innovation and investment to lead the change, and energise tomorrow.
Shell Energy delivers business energy solutions and innovation across a portfolio of electricity, gas, environmental products and energy productivity for commercial and industrial customers, while our residential energy retailing business Powershop, serves households and small business customers across Victoria, New South Wales, South Australia and South East Queensland.
As the second largest electricity provider to commercial and industrial businesses in Australia, Shell Energy offers integrated solutions and market-leading customer satisfaction, built on industry expertise and personalised relationships. We’re helping to shape Australia’s renewable energy landscape by building a diverse and integrated portfolio which includes interests in solar, wind and battery energy storage systems. Our generation assets include the 120-megawatt Gangarri solar farm in Queensland, and 662 megawatts of gas-fired peaking power stations in Western Australia and Queensland, supporting the transition to renewables.
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