Support Analyst, IT

Reposted 2 Days Ago
New York, NY, USA
In-Office
70K-90K Annually
Entry level
Fintech • Payments • Financial Services
The Role
The Support Analyst ensures smooth operation of US trading systems, supports traders, and resolves technical issues while managing client onboarding and daily operations.
Summary Generated by Built In

Key Areas of Responsibilities

  • Responsible for the day-to-day operation of the US trading systems and be the go-to person for Trader support. 
  • Responsible for Client onboarding via CLSA’s FIX infrastructure, FIX certification, day to day operations of the US Fix infrastructure.
  • Analyze issues, debug logs, verify issue, draft requirement or solution, track resolution, verify and implement.
  • Provide technical expertise to internal teams regarding in-house- Execution Management System (EMS) (single stock and programs) that allows traders to interact with local exchanges to execute orders.
  • Prepare CLSA’s internal systems for the rollout of the new platforms and tools, while efficiently and effectively resolving complex system integration issues.
  • Day to day activities
    • Monitoring ITRS to make sure healthy prod environment and stability
    • FIX onboarding (new client setup)
    • Daily BAU tasks (investigating order rejects)
    • Handling queries from Trading desk, Risk, Compliance and operations
    • Running SQL queries to fetch trades or create reports
  • Testing complex scenarios in test environment, identifying issues, logging issues and following up with developer on release and implementing the change.

Requirements

  • Bachelor’s degree or above in Computer Science discipline
  • Minimum 3 years of relevant experience in Front Office Trading support and FIX support
  • Candidates with less experience may be considered
  • Extensive knowledge in OMS\EMS, FIX systems are a plus
  • Demonstrated familiarity with basic trading workflow, basic networking understanding
  • Ability to understand the needs of a trading desk including how to handle issues and new requirements
  • Strong interpersonal, problem-solving, client serving, multi-tasking skills
  • Result-driven, self-motivated, proactive mindset, a team player
  • Excellent verbal and written communication skills
  • Ability to script in SQL
  • Ability to Script in any of the following (Batch, perl, shell, Poweshell, Python)
  • Ability to work in Linux terminal

Hours of Operation: 7:00 AM – 6:30 PM M-F

Some weekend activity mainly on Saturdays depending on software release or datacenter activity.

Salary Range:

$70,000-$90,000

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Top Skills

Batch
Linux
Perl
Powershell
Python
Shell
SQL
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The Company
London,
2,160 Employees
Year Founded: 1986

What We Do

CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com

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