Key Responsibilities:
- Provide front-line and ongoing product and technical support for Onit’s products and solutions
- Develop and maintain expert knowledge on Onit’s product suite
- Install and manage account software subscriptions on multiple hosting platforms
- Provide feedback and suggestions on product features, product performance, alternative solutions and technology changes to support our solution set
- You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction
- You take responsibility for projects end-to-end, from idea to completion
- Provide assistance to colleagues where needed
- Participate effectively as an individual and team contributor within a multifaceted technology environment
- Support delivery and implementation services as necessary
- 1-3 years of related technical support is preferred (SaaS software preferred)
- Demonstrated ability to quickly understand technical and architectural configurations in support of hosted solution deployments
- Excellent verbal and written communication skills
- Detail-oriented with strong organizational skills
- Excellent Microsoft Office Suite and general documentation proficiency
- Ability to multi-task and prioritize across several projects simultaneously
- Knowledge of Hosting platforms (AWS, Azure, etc) a plus
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What We Do
Onit is a global leader of enterprise software and artificial intelligence platforms and products for legal, compliance, sales, IT, HR and finance departments. Our software transforms best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, legal spend management, contract lifecycle management and legal holds, we operate worldwide and help global companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement.
Onit is the only company in our space with two platforms: Our leading no-code business process automation platform, Apptitude, and our business intelligence platform, Precedent. Apptitude allows customers to create, modify and deploy new software products and custom workflows. Onit’s legal AI platform, Precedent, enables our software products to read, write, and reason like a lawyer. Combined, the two platforms enable customers to digitally transform legal operations by automating processes, reducing costs and maximizing productivity with industry-leading cloud-based software.
