We are seeking a Support Analyst to join our team at SmartWorks! As a Support Analyst, this professional is accountable for handling and escalating support calls or tickets and directly engaging with customers to address service issues and resolve computing problems.
You will have the background knowledge necessary to recognize code-related issues and escalate them to the development team. You’ll possess excellent written and verbal communication, an ability to self-manage and meet deadlines, and able to build and maintain effective relationships with customers.
What You’ll Do:
- Handle support calls or tickets.
- Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications.
- Exercise sound professional judgment in investigating technical problems.
- Collects detailed information to categorize requests to establish a method of resolution.
- Documentation of all customer communication through tickets.
What We’re Looking For:
- 1+ year(s) of customer service experience in a technical environment or relevant experience
- Proven problem-solving abilities
- Proven verbal skills and exceptional written skills
- Experience in technical documentation
- Ability to multi-task effectively
- Work well autonomously
What We Offer:
- RRSP matching program and employee stock purchase plan.
- Health Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D).
- 3 weeks of vacation and 5 Personal days.
Who We Are:
For over a decade, SmartWorks has been providing best-in-class meter data management and analytics solutions to more than 300 utilities throughout North America and the Caribbean. Our vision is to change the way the world relates to energy and water through data-driven intelligence. We apply artificial intelligence and advanced analytics to extract insights from the vast volume of related data that is available now and will be in the future. Our solutions liberate our customers from the burden of big data management, freeing them to focus on their business, to improve their service, and to effortlessly make informed decisions. SmartWorks is a division of N. Harris Computer Corporation.
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What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
