Support Analyst
Harris School Solutions - Remote
Harris School Solutions is seeking a Support Analyst to join our WinCap support team. The successful candidate will provide application support to customers for our WinCap School Financial Management software product line, assisting with complex questions related to its function and usage.
In this role, you will work closely with the Director of Client Services and be supported by a great team in providing exceptional customer service and development support.
This position is budgeted for a starting salary between $50,000 - $75,000/year based on experience.
What your impact will be:
- Operates as a frontline, primary support liaison for WinCap clients and effectively responds to inquiries received by telephone and electronically submitted support tickets.
- Handles escalated support tickets; working directly with customers to provide services and help resolve problems.
- Manages requests for bug fixes and software enhancements.
- Recognizes issues with the application, escalating to development when needed.
- Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
- Collects detailed information to categorize request in order to determine method of resolution and create processes and guides.
- Demonstrates excellent analytical, research and problem-solving skills with a strong ability to multi-task and prioritize work effectively.
- Exercises sound professional judgment in analysis of problem in order to: (1) attempt solution by phone, or (2) decide proper level of maintenance required to solve problem.
- Provides and assists with trainings for client webinars and user groups.
- Other duties as assigned.
What we are looking for in a candidate:
- Bachelor's degree in business or equivalent work experience.
- Outstanding customer service and organizational skills.
- Exceptional analytical, troubleshooting and problem-solving skills.
- Positive, results oriented mindset.
- Excellent verbal and written communication skills.
What will make you stand out:
- Application Support experience
- Payroll/Fund Accounting knowledge
- Prior experience in a school district business office
What do we offer?
- A competitive compensation package
- Growth opportunities within an organization that encourages professional growth
- Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
- Generous vacation and personal leave
- 401K matching programs
- Lifestyle rewards
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc., Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
