Rhythm Innovations is an innovative startup specializing in fleet
risk management. We are committed to drive customer delight through innovative
solutions and a customer-centric approach. As we continue to grow.
We are seeking a versatile Support
Analyst who will be responsible for providing day-to-day technical and
functional support for applications deployed on the cloud infrastructure. This
role serves as a front-line point of contact for triaging, investigating, and
resolving customer and internal support tickets related to application
functionality, data integrity, integrations, and system performance and escalates
complex technical issues to Engineering team for permanent solution.
RequirementsKey Responsibilities
· Triage, investigate, and resolve
support tickets logged through the support portal, covering functional and
application issues, and data or integration errors
· Monitor the ticket queue and manage assigned
tickets through to resolution
· Respond to users promptly and own
the end-to-end ticket lifecycle
· Perform root-cause analysis on
recurring issues and coordinate fixes with Engineering, DevOps, or third-party
vendors
· Support user access,
configuration, and permission issues across various application features
· Maintain and update knowledge
base articles and support documentation
Must Have:
· Bachelor's or Master's degree in
Computer Science, IT, or a related field, or equivalent practical experience
· 1–3 years of hands-on experience
in technical support
· Strong analytical ability to
investigate issues and identify root causes
· Solid understanding of ticket
lifecycle management, SLAs, and data analytics
· Basic understanding of the
software development lifecycle, SQL, and at least one programming language
· Excellent communication skills
Nice to Have:
· Exposure to SaaS software
production support
- Hands-on
experience in using at least one Ticket Management Tool such as Zen desk,
ServiceNow, Salesforce Service Cloud, JIRA Service management etc
BenefitsWhat We Offer
• The chance
to be part of a product innovation and support of a Risk Intelligence Platform at
a growing startup.
• Collaborative
and dynamic work environment.
• Professional
growth and development opportunities.
Skills Required
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- 1-3 years of hands-on technical support experience
- Strong analytical ability to investigate issues and identify root causes
- Understanding of ticket lifecycle management and SLAs
- Understanding of data analytics
- Basic understanding of the software development lifecycle
- Basic SQL knowledge
- Knowledge of at least one programming language
- Excellent communication skills
- Exposure to SaaS software production support
- Hands-on experience with a ticket management tool such as Zendesk, ServiceNow, Salesforce Service Cloud, or JIRA Service Management
What We Do
Rhythm Innovations provides a unified safety risk intelligence platform for organizations with drivers and frontline workers. Its software connects fleet, field, compliance, and claims data to help customers predict hazards, reduce collisions and injuries, manage claims, strengthen controls, and maintain operational continuity. The company combines real-time intelligence, automation, predictive analytics, and AI-powered workflows to improve safety, risk management, and decision-making.
