Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
About the Role
Position Title: . ServiceNow Implementation and Operations
Corporate Title: Analyst
Reporting to : VP
Location: Bengaluru
Job Profile
Position detail
ServiceNow Implementation and Operations
Roles and Responsibilities
We are looking for a ServiceNow Analyst who can work on day to day operational activities collaborating with multiple stakeholders.
Key Responsibilities
- undefined
Job Requirements:
Required Skills & Qualifications
1. Development & Configuration
- Design and develop custom ServiceNow solutions using:
- Business Rules, Script Includes, Client Scripts
- UI Policies, UI Actions, Catalog Client Scripts
- Build and maintain scoped applications using App Engine.
- Develop advanced workflows using Flow Designer and Integration Hub.
- Create and enhance Service Portal / Workspaces (UI Builder) components.
2. Integrations
- Design and implement integrations using:
- REST / SOAP APIs
- MID Server
- Integration Hub spokes
- Integrate ServiceNow with IAM (Azure AD / LDAP / SSO) and third-party systems.
- Handle inbound/outbound integrations, data transforms, and error handling.
3. CMDB & Data Model
- Implement and maintain CMDB aligned with CSDM standards.
- Develop Discovery, Service Mapping, and data normalization logic.
- Ensure data quality through Identification & Reconciliation Engine (IRE).
4. Platform Best Practices & Performance
- Follow OOTB-first and upgrade-safe development principles.
- Optimize scripts for performance, scalability, and maintainability.
- Troubleshoot complex issues across server-side and client-side code.
- Support upgrades, hotfix testing, and regression validation.
- Technical Skills
- Strong hands-on experience with ServiceNow platform architecture
- Expertise in:
- ITSM, ITOM, ITAM, CMDB (CSDM), IRM
- Flow Designer, Integration Hub
- Scoped applications & App Engine
- UI Builder / Workspace architecture
- Solid understanding of:
- REST/SOAP APIs
- MID Server architecture
- Security (ACLs, roles, data protection)
Experience
- 3-6 years in IT, with 2+ years on ServiceNow
- undefinedPreferred (Nice-to-Have)ServiceNow Certified System Administrator (CSA) – RequiredServiceNow Certified Application Developer (CAD) – Strongly preferred
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
Skills Required
- 3-6 years of experience in IT
- At least 2 years of ServiceNow experience
- Hands-on experience with ServiceNow platform architecture
- Experience developing and configuring Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Catalog Client Scripts
- Experience building scoped applications using App Engine
- Experience developing workflows with Flow Designer and Integration Hub
- Experience creating Service Portal and UI Builder or Workspace components
- Experience implementing REST and SOAP integrations, MID Server, and Integration Hub spokes
- Experience integrating ServiceNow with Azure AD, LDAP, SSO, and third-party systems
- Experience with CMDB, CSDM, Discovery, Service Mapping, data normalization, and Identification and Reconciliation Engine
- Knowledge of ITSM, ITOM, ITAM, CMDB, and IRM
- Knowledge of ACLs, roles, and data protection
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
What We Do
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,500 locations in more than 50 markets including the Americas, Europe, the Middle East and Africa, Asia and Oceania. The Group has over 170,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. Through close partnerships among our group companies, the Group aims to be the world's most trusted financial group, flexibly responding to all of the financial needs of its customers, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges.
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