Key Responsibilities
- Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Software Support Analyst will have the following responsibilities and duties:
- Provide front-line and ongoing technical support for Onit’s products and solutions
- Develop and maintain expert knowledge on Onit’s product suite
- Educate users on all functions and features of our product line
- Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
- Work in a fast paced and dynamic environment, with minimal oversight and direction
- Own projects end-to-end, from idea to completion
- Participate effectively as an individual and team contributor within a multifaceted technology environment
- Support delivery and implementation services as necessary
Required Skills
- 1-2 years of related technical support or software implementation experience (SaaS software preferred)
- Demonstrated ability to quickly understand business requirements and expectations
- General understanding of programming fundamentals
- Excellent verbal and written communication skills
- Detail-oriented with strong organizational skills
- Excellent Microsoft Office Suite and general documentation proficiency
- Ability to multi-task and prioritize across several projects simultaneously
- Prior experience working on integrations is a plus
- Prior experience working on Business Process automation/management tools is a plus
Top Skills
What We Do
Onit is a global leader of enterprise software and artificial intelligence platforms and products for legal, compliance, sales, IT, HR and finance departments. Our software transforms best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, legal spend management, contract lifecycle management and legal holds, we operate worldwide and help global companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement.
Onit is the only company in our space with two platforms: Our leading no-code business process automation platform, Apptitude, and our business intelligence platform, Precedent. Apptitude allows customers to create, modify and deploy new software products and custom workflows. Onit’s legal AI platform, Precedent, enables our software products to read, write, and reason like a lawyer. Combined, the two platforms enable customers to digitally transform legal operations by automating processes, reducing costs and maximizing productivity with industry-leading cloud-based software.
