Onit

Support Analyst I

Posted Yesterday

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Pune, Maharashtra, IND

Hybrid

Junior

Software • Business Intelligence

The Role

Provides frontline technical support for Onit’s SaaS legal operations products through phone, email, and online channels. Responsibilities include troubleshooting, educating users, maintaining product expertise, sharing product feedback, supporting implementations, and owning projects through completion. Requires technical support or software implementation experience, programming fundamentals, strong communication, documentation proficiency, and the ability to manage multiple priorities.

Summary Generated by Built In

About Onit

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

Position SummaryOnit is growing and we are in need of an experienced Software Support Analyst I. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Key Responsibilities

Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Software Support Analyst will have the following responsibilities and duties:

Provide front-line and ongoing technical support for Onit’s products and solutions
Develop and maintain expert knowledge on Onit’s product suite
Educate users on all functions and features of our product line
Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
Work in a fast paced and dynamic environment, with minimal oversight and direction
Own projects end-to-end, from idea to completion
Participate effectively as an individual and team contributor within a multifaceted technology environment
Support delivery and implementation services as necessary

Required Skills

1-2 years of related technical support or software implementation experience (SaaS software preferred)
Demonstrated ability to quickly understand business requirements and expectations
General understanding of programming fundamentals
Excellent verbal and written communication skills
Detail-oriented with strong organizational skills
Excellent Microsoft Office Suite and general documentation proficiency
Ability to multi-task and prioritize across several projects simultaneously
Prior experience working on integrations/Salesforce is a plus.

Benefits & Perks That Support You:

Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:

Health Coverage: Employee and immediate family members.

Time Away: Flexible paid time off and 10 company paid holidays annually.

Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.

Income Protection: 100% employer-paid life and disability insurance.

Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident.

Tax-Advantaged Accounts: Flexi, NPS.

Community Engagement: One paid volunteer day each year to give back to the community.

Our Commitment to Applicants

We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.

Onit Values

Customer First - Customer success is our success. We deliver value, listen, and act on customer needs.

Purposeful Innovation - Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.

Win as One - Teamwork is how we win. We are accountable, act with integrity, and communicate openly.

Intentional Growth - Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.

Skills Required

1-2 years of related technical support or software implementation experience
SaaS software experience preferred
Ability to quickly understand business requirements and expectations
General understanding of programming fundamentals
Excellent verbal and written communication skills
Detail-oriented with strong organizational skills
Excellent Microsoft Office Suite and general documentation proficiency
Ability to multitask and prioritize across several projects simultaneously
Prior experience working on integrations or Salesforce

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The Company

HQ: Atlanta, GA

302 Employees

Year Founded: 2011

What We Do

Onit is a global leader of enterprise software and artificial intelligence platforms and products for legal, compliance, sales, IT, HR and finance departments. Our software transforms best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, legal spend management, contract lifecycle management and legal holds, we operate worldwide and help global companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement. Onit is the only company in our space with two platforms: Our leading no-code business process automation platform, Apptitude, and our business intelligence platform, Precedent. Apptitude allows customers to create, modify and deploy new software products and custom workflows. Onit’s legal AI platform, Precedent, enables our software products to read, write, and reason like a lawyer. Combined, the two platforms enable customers to digitally transform legal operations by automating processes, reducing costs and maximizing productivity with industry-leading cloud-based software.