- Monitoring production environment and act on production incidents
- Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
- Manage weekend events like software releases, BCP testing, etc.
- Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
- Documentation of Application Knowledgebase, Process.
- Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
- Proactively highlight risk any risks observed and suggest ways to mitigate impact.
- Execution of end of day batch processes, monitor and escalate issues to the point of contact.
- Continuous Improvement Focus and Tooling to improve efficiency
- Coordinate with primary stakeholders regarding strategic release management planning activities, including socialization and associated communications.
- Degree in Computer Science, Software Engineering or IT related area
- 3+ years Support experience in an Investment Banking or Financial Domain [Must Have]
- Be proficient in at least one of these common programming languages: Python, Shell scripting, [Must Have]
- Strong in SQL, Linux, Scripting using Bash / Ksh. [Must Have]
- Familiar with DevOps stacks like Git, Jenkins, Docker, Kubernetes.
- Experience in Calypso is preferred.
- Strong understanding in entire software lifecycle, from development to production support
- Strong problem-solving and analytical skills.
- Strong desire to learn new technologies trading workflow.
- Open-minded to adopt and propose best practice.
- 3 years of experience in production support.
- Experience in production support practice like incident communication / incident management / change management
- Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on Long- term solutions
- Strong written and verbal communication skills
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Skills Required
- Degree in Computer Science, Software Engineering or IT related area
- 3+ years support experience in an Investment Banking or Financial domain
- Proficient in at least one of: Python, Shell scripting
- Strong in SQL
- Strong in Linux
- Scripting using Bash / Ksh
- Familiar with DevOps stacks like Git, Jenkins, Docker, Kubernetes
- Experience in Calypso
- Strong understanding of the entire software lifecycle, from development to production support
- Experience in production support practices (incident communication, incident management, change management)
- Execution of end-of-day batch processes and escalation procedures
- Strong problem-solving and analytical skills with focus on root cause analysis
- Strong written and verbal communication skills
- Strong desire to learn new technologies and trading workflows
CLSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.
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Pay Growth & Progression — Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
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Healthcare Strength — Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
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Retirement Support — Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.
CLSA Insights
What We Do
CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com
