Position Description
The IT End User Services Team is seeking a Desktop Support Analyst with focus on VIP user support to provide comprehensive support and solutions to the end users, ensuring smooth operation of desktop systems, software, and hardware. The ideal candidate will possess strong technical skills, troubleshooting expertise, and a customer-oriented approach.
Key Areas of Responsibilities
Act as the primary point of contact for VIP users, delivering high-level technical support with a personalized touch
Provide expedited response and resolution to technical issues faced by VIP users, ensuring minimal disruption to their workflow
Install, configure, and troubleshoot desktop systems, peripherals, and applications
Responsible for video conferencing management and offsite presentation support
Collaborate with IT Help Desk and other IT teams to escalate and resolve complex technical issues
Assist in maintaining IT inventory and asset management records
Ensure compliance with IT security policies and procedures
Stay updated on technological advancements and recommend improvements to enhance end-user experience
Requirements
Bachelor's degree in IT or related field (or equivalent experience)
Around 3 years experience in desktop support roles, preferably in the financial services or investment banking sector
Strong knowledge of Windows and Mac OS, Microsoft Office 365, and basic networking concepts
Excellent troubleshooting skills and ability to identify and resolve technical issues
Knowledge on ITIL service desk related processes
Exceptional customer service and communication skills
Fluent in Mandarin, Cantonese and English for effective communication with bilingual users
Ability to work independently and as part of a team in a fast-paced environment
Stay informed on CITIC CLSA Job Opportunities
Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.
Skills Required
- Bachelor's degree in IT or related field (or equivalent experience)
- Around 3 years experience in desktop support roles
- Strong knowledge of Windows and Mac OS
- Knowledge on ITIL service desk related processes
- Fluent in Mandarin, Cantonese and English
CLSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CLSA and has not been reviewed or approved by CLSA.
-
Pay Growth & Progression — Base pay for junior bankers was increased significantly in 2021 to stay competitive in a hot market. This indicates willingness to adjust compensation when talent risks rise.
-
Healthcare Strength — Permanent staff are automatically enrolled in healthcare aligned to local markets, with added travel health and security support via International SOS. This points to solid core medical coverage with global-travel assistance.
-
Retirement Support — Permanent staff are automatically enrolled in pension plans aligned to local markets. A group retirement plan is administered regionally, signaling formalized retirement benefits infrastructure.
CLSA Insights
What We Do
CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform. Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals. CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players. Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com
