Sr. Support Manager, ES TechOps, EMEA, IT

Position Description

The Lead Support Analyst will be part of the Global FIX Connectivity team, responsible for managing FIX connectivity requests from clients, vendors, brokers, and exchanges. The role involves working in shifts to support markets in Asia, the US, and Europe. In addition, the Support Analyst will work closely with the FIX teams in CLSA Pune, Hong Kong, and the US.

Candidates should have a solid understanding of infrastructure requirements and be able to collaborate with infrastructure teams to set up connectivity between external parties and the firm, as well as maintain FIX network relationships.

Key Areas of Responsibilities

• Provide day-to-day operational support for High Touch and Low Touch cash equities, SWAP desk, and F&O desk.
• Conduct FIX protocol testing and certification for internal systems, external clients, vendors, brokers, and market venues including lit and dark pools.
• Coordinate with infrastructure teams to establish, configure, and maintain FIX network connectivity with external parties.
• Maintain strong working relationships with brokers, vendors, exchanges, and internal stakeholders to ensure smooth FIX operations.
• Provide shift-based coverage to support Asia, US, and European markets for seamless global trading operations.
• Identify, diagnose, and resolve connectivity and trading issues promptly to minimize impact on trading activities.
• Collaborate closely with FIX teams in Pune, Hong Kong, and the US to align processes, share knowledge, and coordinate issue resolution.

Requirements

• Bachelor’s degree in computer science, Software Engineering, or a related IT field.
• Minimum 7 years of relevant experience in FIX technology with good experience in FIX certification and FIX client onboarding.
• 3-5 years of experience in a Broker / Dealer environment.
• Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program FIX environment.
• Good understanding of Trade Flow systems such as CONNECT< and Order Management such as Fidess, Flextrade.
• Good knowledge of exchange rules of Asian markets.
• Good understanding of Algo trading, SWAP, of SWAP, Future & Options business in a DMA & DSA FIX environment.
• Excellent communications skills and the ability to interact with Vendors and Traders.
• Strong attention to details, proactive mindset and a good team player.

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