The Opportunity
Reporting to the Regional Operations Lead, Eastern Region, you are responsible for reflecting a positive and professional image of the company by providing exceptional customer service on the phone, in person at reception and in writing. This position is fully office-based and requires attendance in the office five days per week. Remote work is not available for this role.
What to Expect
- Answering telephone calls and welcoming visitors with courtesy.
- Categorize Intake cases for multiple case transactions, enabling routing to the appropriate business function.
- Completing form letters and other correspondence, in accordance with standards.
- Verifying and/or proceeding with data entry of different documents.
- Updating various lists.
- Assisting staff with telephone reliability.
- Preparing and/or sorting mail.
- Handling other duties promoting the achievement of customer service and business goals.
What you Bring
- Professional, friendly and courteous in all interactions, whether with customers or co-workers.
- Perfectly bilingual in French and English.
- Perform well in a busy operation and remain calm under pressure.
- Self-sufficient, diligent and take initiative.
- Excellent organizational skills.
- Strong written and verbal communication skills.
- High school diploma required.
- 5 to 10 years of experience as receptionist
- Preference will be given to candidates with previous administrative / reception support.
- Familiarity with Windows environment, including Intermediate MS Word and Excel.
Salary Range: $45,000 - $70,900
High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
About Us
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
About the TeamSkills Required
- Professional, friendly, and courteous customer service
- Fluency in French and English
- Ability to perform well in a busy operation and remain calm under pressure
- Self-sufficient, diligent, and able to take initiative
- Excellent organizational skills
- Strong written and verbal communication skills
- High school diploma
- 5 to 10 years of experience as a receptionist
- Previous administrative or reception support experience
- Familiarity with Windows environment
- Intermediate proficiency with Microsoft Word and Excel
What We Do
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
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