Our Supply Chain team is now looking for a Supply Planning Coordinator to join us in supporting our Supplier Engagement Strategy. This is an exciting opportunity to work at the heart of our operations, building strong relationships with suppliers and internal teams to ensure seamless processes and exceptional service.
About the Role
In this role, you will be responsible for driving supplier portal adoption and supporting day-to-day supply chain operations. Reporting to the Assistant Manager, you’ll act as a subject matter expert on the supplier portal, resolve EDI issues, and manage purchase order accuracy. You’ll also monitor freight forwarding performance and provide data-driven insights to improve operational efficiency.
Key responsibilities include:
- Supporting supplier onboarding and delivering training on portal processes.
- Managing queries and ensuring compliance with portal workflows.
- Investigating and resolving EDI failures within agreed SLAs.
- Maintaining accurate delivery schedules and supporting PO management.
- Monitoring freight forwarder performance and escalating issues as needed.
- Generating supply chain reports and KPI dashboards using SAP, AFO, and other platforms.
Harrods offers a range of company-wide benefits including 33% staff discount, subsidised medical and dental cover, discounted gym membership, and more.
About You
You will be a proactive and detail-oriented individual with strong communication skills and the ability to build collaborative relationships. You’ll thrive in a fast-paced environment and be comfortable managing multiple priorities. Ideally, you will have:
- Experience in supply chain coordination or a similar role.
- Knowledge of systems such as SAP and supplier portals.
- Strong problem-solving skills and the ability to resolve technical issues.
- Confidence in hosting training sessions and presenting to stakeholders.
- A flexible approach and willingness to travel occasionally to our Distribution Centre in Thatcham.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
Fixed Term (Fixed Term)Department:
Supply Chain Planning (Ellie Austin)Similar Jobs
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
