Play a key role in shaping an efficient and collaborative supply chain, working closely with suppliers and internal stakeholders to ensure products move seamlessly from source to distribution.
About the Role
As a Supply Planning Coordinator, you will support the delivery of our Supplier Engagement Strategy, helping to strengthen supplier relationships, improve operational processes, and drive supply chain efficiency across Fashion and General Merchandise categories. Acting as a key point of contact for suppliers and internal teams, you'll ensure smooth onboarding to our supplier platform, support purchase order management, monitor operational performance, and provide valuable insights that help optimise planning and forecasting activities.
Key responsibilities include:
- Building strong collaborative relationships with suppliers and internal business teams, supporting supplier onboarding and adoption of new ways of working.
- Acting as a subject matter expert for the supplier portal, delivering training, resolving queries, and ensuring compliance with established processes.
- Monitoring and resolving EDI message failures within agreed service levels, escalating complex issues where required.
- Supporting effective purchase order management and maintaining accurate delivery schedules to improve forecasting and capacity planning.
- Producing and analysing supply chain reports, supplier performance data, and freight forwarding KPIs to support operational improvements.
About You
You will be a highly organised and analytical coordinator who enjoys building strong relationships and working collaboratively across multiple teams. Comfortable managing competing priorities, you will take a proactive approach to problem-solving and be confident communicating with both internal stakeholders and external suppliers. You will be passionate about delivering a high standard of service, using data and insights to support decision-making and continuous improvement. With excellent attention to detail and a flexible mindset, you'll thrive in a fast-paced supply chain environment and enjoy contributing to projects that drive positive change across the business.
You will also have:
- Experience working in a supply chain, planning, logistics, operations, or supplier-facing environment.
- Strong systems capability, with experience using reporting and operational platforms such as SAP or similar business systems.
- Excellent presentation and communication skills, with the confidence to deliver training sessions and engage a range of stakeholders.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
Fixed Term (Fixed Term)Department:
Supply Chain Planning (Eleni Smith)Skills Required
- Experience in supply chain, planning, logistics, operations, or a supplier-facing environment
- Experience using SAP or similar business systems and operational reporting platforms
- Strong presentation and communication skills
- Ability to deliver training sessions and engage internal and external stakeholders
- Strong organization, analytical ability, attention to detail, and problem-solving skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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