About the Role:
The Supply Operations team makes sure that when someone books a ticket to a live event — a show, a tennis match, a festival — everything behind the scenes is accurate: the event set up correctly, inventory loaded, and pricing accurate across every sales channel.
We're looking for a Supply Operations Senior Associate to own a full book of live events day to day — running it accurately at volume, solving the routine problems yourself, and knowing when something's genuinely novel enough to bring to your manager rather than guess at. You'll use AI tools to take repeat work off your own plate, and you'll be one of the people newer teammates come to when they're stuck. Partners on your book will know you as their point of contact.
Please note:
This is a full-time, US-based role. We're hiring in two locations this cycle: New York and the West Coast (greater Los Angeles). Candidates within commuting distance of our New York office work hybrid, a minimum of 2 days per week in the office; candidates outside commuting distance of a TTG office work remotely.
Live events don't respect traditional office hours. Weekend and on-sale coverage is a standard part of this role, not extra days on top of a Mon–Fri week — you'll work a rotating schedule that includes regular weekend days, and your hours will track the markets you cover. For the West Coast role, that includes West Coast on-sale and showtime coverage.
What Success Looks Like:
- Your book (roughly 20–30 events) goes out clean at volume, with routine issues handled by you and only genuinely novel or high-stakes ones escalated.
- Partners on your book treat you as their day-to-day point of contact.
- You've proposed at least one process change with clear reasoning — whether or not it was your call to make it happen.
- You use AI tools to remove repeat work from your own plate, and you catch it when the output is wrong before it goes operational.
What You'll Do:
- Own a book of events end to end for day-to-day complexity — setup, inventory, pricing, amendments, offers and access programs.
- Solve routine problems yourself; escalate selectively when something is genuinely new or high-stakes.
- Suggest process or automation improvements with reasoning. You're not expected to have unilateral authority to kill a process — that's the next level — but you should be the one noticing and building the case.
- Use AI tools to reduce your own repeat work, and check output before it's used operationally.
- Informally mentor newer Associates on your team — share what you know; you're not expected to own their onboarding.
- Act as a known contact for partners on your book, and keep your immediate team and adjacent departments (Merchandising, Partnerships, CX) current on your slate's status.
Note: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time.
We're Looking for Someone With:
- Experience owning a defined slate of live-events or ticketing work, not just supporting one.
- An example of solving a problem independently, and a separate example of escalating something that genuinely needed it — we're looking for the judgment to tell the two apart.
- Real use of AI tools on your own work, with a specific example.
- Clear, proactive communication with partners and internal teams.
- Solid spreadsheet skills and comfort with operational data.
- Flexibility for weekend/on-sale shifts per quarter.
- Nice to have: some experience mentoring or informally guiding less experienced colleagues.
Skills Required
- Experience owning a defined slate of live-events or ticketing work
- Proven judgment: example of independently solving a problem and separately escalating appropriately
- Practical use of AI tools with a specific example
- Clear, proactive communication with partners and internal teams
- Solid spreadsheet skills and comfort with operational data
- Flexibility for weekend and on-sale shifts per quarter
- Experience mentoring or informally guiding less experienced colleagues
What We Do
Founded in 2013 by Broadway veterans Brian Fenty and Merritt Baer, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology. Through our powerful consumer matchmaking technology and expansive portfolio of brands, including TodayTix, Goldstar, Secret Cinema, and Show-Score, TTG has an intimate understanding of millions of customers. This allows TTG to optimize partner relationships by providing unparalleled access to engaged audiences, generate meaningful revenue, and transform the way tickets are sold. As leaders in the digital transformation of culture, TodayTix Group offers something for everyone — from theatre professionals to tech experts and creative visionaries. Our community stretches far and wide, with over 350 teammates working on multiple brands across the globe, and two dedicated offices in New York and London. We may not all be in the same time zone, but we move as one team propelled by one mission: to find a seat for everyone. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table.
Why Work With Us
We are global pioneers in cultural e-commerce and technology who are in constant pursuit of the best experiences for every audience. We advocate for change and innovation in our industry, with our tech, and for our partners. We make a point to work with people who genuinely share our vision to make theatre and culture easier to access.
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