Supply Operations Manager

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a Supply Operations Manager, you will be responsible for the operational metrics and supply status of Rome, reporting to the Operations Director. The couriers are a key player in Glovo’s marketplace, and you will need to ensure the long-term sustainability of the fleet, as well as its daily performance.

THE JOURNEY

• Understand, deep-dive and have complete awareness of the region’s supply situation at all times
• Analyze daily and weekly operational metrics with a macro view for the long-term success of all cities in the region
• Get to know the fleet of the region, be hands-on and active part of the courier support initiatives
• Lead regional projects to increase efficiency, reduce delivery time, keep under control costs and improve quality
• Define and implement regional processes and campaigns for the acquisition and conversion of couriers
• Define and execute high-impact regional engagement and retention projects
• Make data-driven decisions to identify best practices and improve regional performance.
• Manage daily interactions with Head of Region and regional commercial team
• Liaise with the Supply Ops Strategy team to improve regional processes

WHAT YOU WILL BRING TO THE RIDE

• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations and drive actions
• 3+ years of experience in high demanding positions (operations, consulting, investment banking, etc.). 
• Advanced stakeholder management and influencing skills
• Experience managing high-performing  teams
• Strong organizational skills and delegation, ability to prioritize and multitask, work well under pressure, and handle multiple issues simultaneously in a dynamic environment.
• Endless curiosity - you wonder why problems exist, spend hours figuring out why, and can’t stop thinking about solutions
• The ability not only to plan an initiative but also to execute it
• An openness to change.
• Effective communication skills 
• Italian and English full professional proficiency
• Advanced knowledge on Google Sheets, MS Excel  and SQL (as a plus)

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Private Health Insurance *with Fondo Es
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!