Job Description Summary
Own and manage the execution of B2B demand and supply planning activities for an assigned customer/region portfolio, ensuring balanced demand–supply plans, reliable order fulfilment, and consistent delivery performance. The role directly coordinates cross-functional inputs, resolves planning and execution issues, and maintains high service levels through disciplined planning, data-driven decision-making, and strong stakeholder alignment.Job Description
Position Purpose:
Own and manage the execution of B2B demand and supply planning activities for an assigned customer/region portfolio, ensuring balanced demand–supply plans, reliable order fulfilment, and consistent delivery performance. The role directly coordinates cross-functional inputs, resolves planning and execution issues, and maintains high service levels through disciplined planning, data-driven decision-making, and strong stakeholder alignment.
Your Key Responsibilities:
Your key responsibilities include but not limited to:
1. Planning Ownership and Execution
Manage demand and supply planning activities for assigned customers/regions, including demand validation, supply allocation, and order planning. Maintain alignment between demand, inventory, and supply constraints to enable stable and reliable execution of plans within defined scope.
2. Demand–Supply Balancing and Order Fulfilment
Own day-to-day demand–supply balancing and order execution for APIs and FDFs supplied to third-party customers. Maintain product availability, monitor inventory levels, and manage order flows to meet agreed service level expectations.
3. Performance Management and Decision Support
Track and analyse key planning and execution metrics (e.g., forecast accuracy, delivery performance, inventory levels). Identify deviations, highlight risks and constraints, and take appropriate actions within scope while escalating where required.
4. Cross-Functional Coordination and Alignment
Actively coordinate with Commercial, Supply Chain, Manufacturing, and Finance teams to align demand assumptions, supply constraints, and execution priorities. Facilitate structured discussions to address trade-offs, resolve supply-demand conflicts, and maintain plan stability.
5. Issue Resolution and Escalation Management
Identify and resolve operational and planning issues impacting supply continuity and customer delivery. Manage escalations in a timely and structured manner, ensuring transparency and alignment across stakeholders.
6. Process Adherence and Continuous Improvement
Apply defined global and local planning processes consistently. Identify process gaps and inefficiencies and initiate implementation of improvements, including adoption of digital tools and standard methodologies.
7. Customer Service and Operational Reliability
Maintain consistent and reliable customer service through accurate order handling, proactive communication, and clear visibility of supply status. Address customer-facing supply issues within scope and ensure timely updates.
What you will bring to the role:
Essential Requirements:
- 10–12 years of progressive experience in supply chain management.
- Deep expertise in end-to-end supply chain management, spanning planning, purchasing, production, order fulfilment, and lifecycle management
- Proven leadership across complex, global, matrixed environments, driving alignment between supply chain, commercial, and operations functions
- Strong business mindset with the ability to translate supply chain capabilities into measurable commercial impact
- Advanced understanding of pharmaceutical industry processes, including demand & supply planning, capacity management, and master data governance
- High proficiency in SAP, data analytics, and performance management frameworks to drive business insights and decision-making
- Deep understanding of sales and commercial processes, enabling effective integration with supply chain strategy
- Strong communication, influencing, and negotiation skills at senior stakeholder levels
- Significant experience across purchasing, production, environments, with progressive responsibility
Skills Desired
Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relations, Customer Satisfaction, Customer Service, Customer-Support, E-Learning, Field Service Management, Front-End Development, Order Management, Professionalism, Sales, Waterfall Project ManagementSkills Required
- 10–12 years of progressive experience in supply chain management
- End-to-end supply chain expertise spanning planning, purchasing, production, order fulfillment, and lifecycle management
- Leadership experience in complex, global, matrixed environments
- Ability to translate supply chain capabilities into measurable commercial impact
- Advanced understanding of pharmaceutical industry processes, demand and supply planning, capacity management, and master data governance
- High proficiency in SAP, data analytics, and performance management frameworks
- Strong understanding of sales and commercial processes
- Strong communication, influencing, and negotiation skills at senior stakeholder levels
- Significant experience across purchasing and production with progressive responsibility
Sandoz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sandoz and has not been reviewed or approved by Sandoz.
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Healthcare Strength — Health, dental, vision, and prescription coverage are consistently described as core components across U.S. roles and materials. Feedback suggests the medical offering is broad and a standard pillar of the package.
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Retirement Support — A 401(k) plan with a company match described as generous is commonly included for U.S. roles. This savings support is positioned alongside other primary benefits as part of total rewards.
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Equity Value & Accessibility — Equity eligibility is noted for many positions and a global all‑employee share program is being introduced from 2026. These elements add upside beyond base salary and annual bonus.
Sandoz Insights
What We Do
Sandoz is the global leader in generic and biosimilar medicines. Our Purpose is to pioneer access to medicines for patients globally. We are on a mission to drive innovation in the healthcare industry by freeing up resources sustainably and responsibly while continuing to address global health challenges such as antimicrobial resistance. We are present in more than 100 countries and our medicines serve some 500 million people every year. We have two main global businesses: Generics - divided between standard generics and complex generics - and Biosimilars.
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