Office Based: Galway
Hours of Work: 40hrs per week, Monday to Friday
Benefits: Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.
Problem-Solving / Collaboration / Efficiency
As a Supply Chain Support Associate at Wayfair, you will play a key role in resolving operational issues, improving processes, and collaborating with internal teams and external partners. You'll be responsible for reviewing and resolving live tickets, analysing performance trends, and contributing to projects that enhance efficiency across our logistics and supply chain operations - all while providing excellent customer service to our suppliers and partners.
What You'll Do
- Actively review, investigate, and resolve live tickets from both internal and external partners.
- Collaborate effectively with cross-functional teams to support issue resolution.
- Analyse and communicate performance trends and improvement opportunities to management, both within and beyond your direct reporting line.
- Contribute both independently and collaboratively to projects that drive improvements in processes, technology, and performance metrics across various operational and commercial areas.
- Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
- Create and deliver communication plans with external partners including suppliers, logistics, Wayfair’s proprietary freight forwarding service (CastleGate Forwarding), and external 3rd party logistics companies (3PL).
What You'll Need
- Demonstrate experience successfully operating within a high volume, customer support function.
- Excellent problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution.
- Strong communication skills with a passion for providing and enhancing customer experience and satisfaction.
- Proven ability to collaborate effectively with cross-functional teams to solve issues, improve processes, and drive operational efficiency.
- High attention to detail and the ability to manage multiple tasks while excelling in a dynamic, fast-paced environment.
- Agility to adapt to changing priorities, processes, and technologies, maintaining efficiency and effectiveness in an evolving business landscape.
- Excellent written and verbal communication skills in English.
- Experience in Google or Microsoft Suite (although any knowledge of GBQ would be a plus ultimately an aptitude to learn new applications and systems is essential).
Although any experience within logistics, supply chain and/ or ecommerce would be advantageous, ultimately if you have a talent to effectively manage and resolve multiple problems whilst thriving in a collaborative fast paced environment, we cannot wait to hear from you!
Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!
#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
What We Do
Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service, to the development of tools that make the shopping process easier, to carrying one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.
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