Senior Supply Chain Planning Specialist

Amp Up Your Career

We are seeking a Senior Supply Chain Specialist who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.

As a Senior Supply Chain Specialist, you will serve as the key partner to our Miracle-Ear Retail business unit. You will coordinate end-to-end retail supply chain activities, including demand planning, inventory management, logistics operations, and store support.

Onsite Work: This is a role based out of our Waco, Texas office. Relocation assistance is available for qualified candidates who are willing to relocate.

Benefits Offered:

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, family hearing aid benefits, and tuition reimbursement.

• Work-life Balance: Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, parental leave and bereavement.

• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP), providing holistic support for you and your family.

• Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and additional specialized training.

Responsibilities:

Supply Chain Strategy & Planning

• Lead and execute the local Sales & Operations Planning (S&OP) process, incorporating market trends and demand insights to improve forecasting accuracy.

• Define, implement, and monitor stock policies to optimize rotation, working capital, and service levels.

Operations & Stakeholder Management

• Act as the primary point of contact for supply chain operations supporting Miracle-Ear Retail, ensuring seamless end-to-end coordination across forecasting, inventory, logistics, and store-level operations.

• Build strong relationships with key stakeholders, including third-party logistics providers (3PLs), transportation partners, store operations, and internal cross-functional teams to drive best-in-class performance.

• Manage product return flows, ensuring sustainable, simple, and efficient processes for retail stores.

Must-Have Qualifications:

• Bachelor’s degree in supply chain, Engineering, Economics, or other quantitative fields.

• 5+ years of supply chain experience, including leading S&OP strategy and execution, with required retail experience.

• Strong demand planning, forecasting, S&OP expertise, and experience managing third-party logistics providers (3PLs).

• Proficiency with CRM systems (Sycle preferred), advanced Excel skills, and PowerBI proficiency with the ability to interpret reports and dashboards.

• Strong analytical and problem-solving capabilities with a business-oriented mindset.

Preferred Experience and Skills:

• Experience in the medical device industry.

• Project management experience, strategic thinking, and strong execution capabilities.

• Excellent communication, stakeholder management, and influence skills, with the ability to work effectively across multicultural environments.

• High bias for action, continuous improvement mindset, and strong leadership presence to drive results through others.

• Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound around them.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.