Supply Chain Senior Systems Analyst

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

This role requires weekly on-site work. Must be within a commutable distance.

Why ChristianaCare

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers:

• Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12-week paid parental leave

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Primary Function:

The Senior Systems Analyst is responsible for providing advanced level support for the SCM software application functions, data sources, user access and permissions, testing, integrations, reporting and analytics. The support includes, but is not limited to, working with Supply Chain leadership to Supply Chain identify requirements and develop effective solutions to meet these requirements following standard implementation testing and deployment guidelines. Senior Systems Analyst performs similar responsibilities as the Systems Analyst but performs responsibilities independently, at a faster pace and shares knowledge by supporting other team members.

Principal Duties and Responsibilities:

• Provides advanced level of support for SCM software applications, data, user access and permissions, testing, integrations, reporting and analytics through direct user support and by support of other systems analyst team members.

• Gathers data, conducts research and analysis, performs risk assessments, documents potential fixes, enhancements and/or solutions in support of SCM operations, process improvements and priorities.

• Presents fixes, enhancements or solutions to departmental leadership when applicable to resolve agreement on path forward on complex systems issues or processing.

• Collaborates with SCM leadership on project prioritization and resourcing.

• Collaborates with other groups like IT, SST and Service Line Managers to implement fixes, enhancements, integrations, solutions and projects in support of SCM operations and pivotal initiatives.

• Develops comprehensive project plans to be shared with departmental leadership, partner departments and project team members.

• Creates project work plans including well defined timelines and achievements and ensures key project achievements occur on time.

• Implements agreed upon enhancements and solutions following standard project implementation guidelines, testing and deployment standards.

• Provides regular status updates on open issues, requests and projects.

• Develops, distributes and communicates documentation of all fixes, enhancements and solutions. Documentation to include initial problem, detail of fixes, enhancements, processes and/or solutions which include any system configuration, testing, access permissions, reporting, analysis and ongoing support responsibilities.

• Maintains reference data, configures user security and permissions, configures business processes and other tasks related to SCM and corresponding software and databases.

• Provides technical, project and release management support for software upgrades, projects, business opportunities, and proposals.

• Serves as the senior configuration and administration expert for SCM functionality.

• Coordinates and participates in the execution of user acceptance testing for fixes, enhancements and upgrades.

• Actively seeks out system and process improvements to increase performance and productivity and reduce expenses.

• Research and/or develops and implements new techniques of data mining, analysis and presentation for continuous process improvements.

• Conducts analyses and provides summary statistics as relevant metrics, presenting reports to management for decision-making purposes.

• Leads, mentors and/or supports other team members with SCM related system support and projects.

• Trains users on new data, software, tasks, processes, reporting and analysis.

• Learns and applies business, technical and software knowledge while sharing with department users.

• Builds positive relationships with caregivers at departmental and organizational levels.

• Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Education and Experience Requirements:

• Bachelor's degree or equivalent required; highly relevant experience and technical proficiency may be substituted

• Seven to ten years demonstrable experience in Supply Chain Operations Management, Supply Chain Systems and/or Supply Chain Data Analysis & Reporting

• Experience supporting SCM software applications, databases and/or corresponding reporting is required

• Experience in SCM EDI Transaction Sets is preferred

• Supply Chain Systems Support experience required

• Warehouse Management Systems Support experience required

• Workday Supply Chain experience preferred

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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.