As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How you will make an impact:
- Design and evolve end‑to‑end Supply Chain process architecture (Tier 1–4) aligned to business outcomes and transformation priorities
- Translate strategic objectives such as growth, cost‑to‑serve reduction, and resilience into executable process designs and operating models
- Define clear business rules, decision logic, handoffs, and controls that enable orchestration and automation
- Lead business process design for enterprise workflow and business process management (BPM) platforms such as Pega
- Partner with Supply Chain, Information Technology (IT), and architecture teams to ensure business intent is accurately implemented
- Establish and monitor process performance metrics to drive prioritization, continuous improvement, and value realization
- Enable a shift from functional silos to end‑to‑end process ownership across the Supply Chain
The must haves:
- 5–8+ years of experience in process management, business process transformation, operational excellence, or digital enablement
- Hands‑on experience with BPM, workflow, or orchestration platforms (Pega strongly preferred; Appian, ServiceNow, Camunda, or equivalent)
- Proven ability to translate business strategy and operational objectives into executable process designs
- Experience partnering closely with IT and technology teams on digital implementations
- Strong end‑to‑end process design skills with the ability to operate beyond functional silos
- Ability to clearly articulate business rules, decision logic, and workflows
- Bachelor’s degree in Business, Operations, Engineering, Information Systems, or a related field
Nice to haves:
- Supply Chain domain experience across planning, order management, procurement, fulfillment, logistics, or service supply chain
- Experience supporting enterprise process orchestration or workflow enablement initiatives
- Familiarity with process performance measurement, automation coverage, and exception management
- Certifications in Lean, Six Sigma, Business Process Management (BPM), or process improvement disciplines
- Experience contributing to reusable standards, templates, and process design best practices
- Comfort operating in ambiguous, evolving transformation environments
Pay Range:
- The annual pay range for this position in Canada is $71, 800 - $114, 800
#LI-WH1
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Skills Required
- 5-8+ years of experience in process management
- Hands-on experience with BPM, workflow, or orchestration platforms
- Proven ability to translate business strategy into executable process designs
- Experience partnering closely with IT teams
- Strong end-to-end process design skills
- Bachelor's degree in Business, Operations, Engineering, or related field
Ciena Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ciena and has not been reviewed or approved by Ciena.
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Fair & Transparent Compensation — Pay is often characterized as competitive or above-market in certain roles and regions, with references to market-aligned salary ranges and transparency around pay bands.
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Healthcare Strength — Health coverage is frequently framed as comprehensive, including medical, dental, and vision, with indications that coverage can extend to dependents and is viewed as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off offerings are described as flexible and generous, including Flex/uncapped PTO in many cases and additional paid time for volunteering.
Ciena Insights
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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