Supply Chain Planner II (US Remote)

Job Summary 

The Supply Chain Planner II plays a critical role in delivering value by helping to reduce inventory while simultaneously improving service levels for our Customers. Utilizing a combination of Baxter Planning’s supply chain planning software and Best Practices, planners work to optimize and automate complex global supply chain networks. The planning position provides valuable experience that can be leveraged to transition into other roles within the company. 

Job Responsibilities 

• Serve as primary contact for customers and be ultimately responsible for ensuring they receive exceptional value from planning solutions delivered by Baxter Planning

• Serve as the strategic lead for assigned small to medium Planning as a Service (PaaS) accounts and partner with internal resources to ensure customers are meeting supply chain objectives. This includes: 

• Analyzing customer data prepared by team and make recommendations for improvement opportunities 

• Serve as escalation point for customer concerns on key PaaS accounts 

• Prepare and Lead meetings with assigned customers 

• Drive user and Best Practice adoption across customer user base 

• Drive success for customers by identifying opportunities for continuous improvement based on Baxter Planning’s Best Practice Scorecard and customer supply chain objectives 

• Create Business Review presentations which will be presented to customer executive management tracking progress on supply chain goals as well as communicating opportunities for continuous improvement 

• Work with customers to adopt improvement recommendations by modifying business processes or configuration of the planning tool 

• Train and mentor new customers on effective utilization of planning solutions based on Best Practices and conduct customer trainings (On-Site or Remote) 

• Work with cross-functional teams to develop new Best Practices and improve existing ones for delivering planning solutions 

• Serve as an escalation point for Service Desk tickets and handle advanced tickets for assigned customers 

Job Requirements 

• Minimum 3 years of prior Supply Chain Management experience 

• Experience with Planning Software is preferred 

• Effective written and verbal communication skills to influence/assist customer contacts

• Capability to work independently and in cross-functional teams that are passionate about delivering value to customers 

• Excellent project management and prioritization skills

• Ability to perform challenging tasks under the pressure of an environment where results can have a large monetary impact to customers

• Creative problem solving and technical skills including advanced Excel proficiency (Pivot Tables, VLookup, etc.) 

• Strong initiative and competitive attitude to review processes and define better methods for supporting customers and optimizing supply chains 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.