Serve as the point of contact for OEMs in the role of customer service
Coordinate and ensure on-time and quantity-compliant deliveries to our customers, taking into account electronic data interchange (EDI) data, with the goal of continuous production
Maintain internal system parameters and process exception reports as well as handle EDI and delivery schedules
Maintain customer portals
Monitor delivery schedules, including minimum order quantities and advance requirements
Actively contribute to achieving logistics metrics and targets in accordance with the scorecard (inventories/on-time delivery/operational metrics/continuous improvement)
Assisting with the management of change and phase-out processes
Assisting with cross-functional and cross-departmental project tasks
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Economics, or a related field.
- Previous experience in Customer Service, Supply Chain, Logistics, Materials Planning, or Order Management, preferably within the automotive manufacturing industry.
- Familiarity with Electronic Data Interchange (EDI), customer delivery schedules, and ERP/MRP systems.
- Experience working with customer portals and managing customer requirements.
- Strong analytical and problem-solving skills with the ability to manage priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications, particularly Excel.
- Good understanding of logistics processes, inventory management, and delivery performance metrics.
- Excellent communication skills in German and English
- Ability to work effectively in cross-functional and international teams.
Skills Required
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Economics, or a related field
- Previous experience in customer service, supply chain, logistics, materials planning, or order management
- Experience in the automotive manufacturing industry
- Familiarity with Electronic Data Interchange (EDI), customer delivery schedules, and ERP/MRP systems
- Experience with customer portals and managing customer requirements
- Strong analytical and problem-solving skills
- Ability to manage priorities in a fast-paced environment
- Proficiency in Microsoft Office, particularly Excel
- Understanding of logistics processes, inventory management, and delivery performance metrics
- Excellent communication skills in German and English
- Ability to work effectively in cross-functional and international teams
What We Do
neuwerk develops and manufactures components and engineered solutions used in passenger and commercial vehicle systems. Originating from Continental’s former Original Equipment Solutions business, it draws on decades of automotive engineering and manufacturing expertise. Its portfolio spans thermal management, emission reduction, sealing, anti-vibration, compounds and selected industrial applications, supporting safety, performance, efficiency and comfort across drivetrain technologies and demanding operating environments.
