The Supply Chain Order Management Manager leads the end-to-end order management process, ensuring accurate, timely, and cost-effective fulfillment of customer orders. This role acts as a key interface between Sales, Planning, Manufacturing, Logistics, and Customer Service to ensure customer commitments are met.
Order Management and Execution
Own RLC-Asia Order Process and Delivery activities, from order validation through fulfillment and ensures on-time delivery performance.
Manage and handles order holds, backorders, allocation constraints, and delivery issues.
Establish and monitor order fulfillment KPIs (On-time Delivery, backlog, etc.)
Customer and Cross Functional Stakeholder Coordination
Partner with Sales, Demand Planning, Supply Planning, Warehouse, and Transportation teams on RLC Order related matters.
Act as escalation point for customer delivery issues and business-critical shipments
Communicate delivery commitments, changes, and risks clearly to internal and external stakeholders.
Provide order visibility and backlog updates to support planning and execution decisions
Process / Continuous Improvement
Drive continuous improvement in order management workflows, controls, and system utilization
Standardize order management processes across regions or business units
Lead or support transformation initiatives (ERP upgrades, automation, digital tools)
Reporting, Data and Analytics
Analyze order patterns, backlog trends, and fulfillment risks
Provide regular performance reports and insights to Global Operations Leadership
Support forecasting accuracy and capacity planning through order visibility
Execute order transactions in ERP systems (e.g. SAP)
Compliance and Process Governance
Ensure compliance with trade, export controls, and internal policies
Follow standard operating procedures and control requirements
Participate in audits and process improvement initiatives
Team Leadership
Lead, coach, and develop the order management team
Set performance goals and conduct regular reviews
Build strong customer focus and accountability culture
Bachelors or Masters Degree or University Degree or equivalent.
Typically 6+ years relevant experience in Order Management or Customer Fulfillment for entry to this level.
Knowledge of global shipping, incoterms, and trade compliance
Excellent stakeholder management and communication skills
Strong analytical and problem-solving capability
Ability to operate in fast-paced, regional, matrix environments
Prior experience in SAP system is highly preferred.
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: ManufacturingSkills Required
- Bachelors or Masters Degree or equivalent
- 6+ years relevant experience in Order Management or Customer Fulfillment
- Knowledge of global shipping, incoterms, and trade compliance
- Excellent stakeholder management and communication skills
- Strong analytical and problem-solving capability
- Ability to operate in fast-paced environments
- Prior experience in SAP system
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
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