Role Summary
As Supply Chain Operations Specialist, you will manage end-to-end execution for one or more key accounts or strategic channels within a Top 10 market. You will be the main supply chain point of contact for commercial teams and external partners, ensuring reliable fulfilment, high product availability and timely issue resolution. You will also support the commercial organisation in preparation for Joint Business Planning (JBP), providing operational insights and helping to align commitments with supply chain capabilities. Your role contributes directly to customer satisfaction, cost efficiency and executional excellence.
Key Responsibilities
Execution for Key Accounts or Channels
Manage daily supply chain execution for assigned accounts or channels, including fulfilment, delivery and availability
Serve as the supply chain contact point for sales, customer service and external partners
Resolve order issues, urgent requests and stock allocation challenges with speed and accuracy
Ensure orders are executed on time and in full, in line with customer or channel expectations
Coordinate with warehousing, logistics and sales order management teams to ensure delivery commitments are met
Joint Business Planning (JBP) Support
Collaborate with account or channel leads to prepare operational inputs for JBP discussions
Align with planning teams on supply constraints, lead times and stock readiness
Ensure fulfilment capabilities and risks are considered during customer planning and forecasting
Provide supply chain insights that strengthen commercial decision-making and execution feasibility
Cross-functional Coordination
Work closely with internal teams to support new product launches, promotional events and peak trading periods
Share timely updates on delivery performance, supply risks and exceptions
Coordinate delivery plans, returns and urgent stock transfers as required
Represent supply chain operations in internal meetings related to account or channel health
Performance Management and Communication
Monitor fulfilment KPIs such as on-time delivery, fill rate and order accuracy for assigned responsibilities
Analyse root causes of recurring issues and drive resolution with relevant functions
Communicate exceptions, delays or constraints clearly and proactively to commercial stakeholders
Escalate risks via the Head of Supply Chain Operations and contribute to S&OE escalation forums
Continuous Improvement
Identify and act on improvement opportunities in lead time reliability, operational flow and customer service
Propose and support initiatives to simplify handovers, reduce manual interventions and improve responsiveness
Support system or process enhancements aimed at boosting fulfilment performance
Contribute to best practice sharing across accounts or channels to raise overall execution standards
Experience and Skills
3 to 5 years of experience in supply chain, logistics or fulfilment operations
Experience working closely with commercial or customer teams, ideally on key accounts or retail channels
Familiar with ERP systems and operational KPIs for order fulfilment and stock accuracy
Strong communication and problem-solving skills, with a customer-focused mindset
Ability to manage multiple priorities, resolve issues quickly and maintain high attention to detail
Proactive, collaborative and results-oriented with a strong sense of ownership
Success in the Role Looks Like
Assigned account or channel experiences smooth, reliable fulfilment with minimal disruption
Operational inputs into JBP are well prepared, aligned and supportable
Issues are resolved proactively with clear communication and coordination
Fulfilment performance improves over time, supported by practical improvement actions
Commercial teams see supply chain as a trusted, responsive and solutions-focused partner
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Top Skills
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
