At the forefront of health tech innovation, CopilotIQ+Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey-from pre-surgical optimization to acute, post-acute and chronic care. We are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes. With CopilotIQ's commitment to enhancing the lives of seniors with chronic conditions and Biofourmis' advanced data-driven insights and virtual care solutions, we're setting a new standard in accessible healthcare. If you're passionate about driving real change in healthcare, join the CopilotIQ+Biofourmis Team!
What is the Supply Chain Operations Manager role?
The Supply Chain Operations Manager runs the engine that gets the right clinical device to the right patient at the lowest sustainable cost, with every unit accounted for across its life.
You will own the day-to-day supply chain: forecasting demand against enrollment, coordinating vendors and third-party logistics (3PL) partners, keeping inventory accurate to the unit, and driving the cleanup that turns an inherited complex device footprint into a simple, reliable operation. This is a hands-on role for someone who is comfortable working in the weeds today and wants to grow as the function matures.
What you’ll be doing:
- Run day-to-day supply chain operations, including device purchasing, vendor management, invoice review, and order fulfillment, ensuring supplier performance, contract compliance, and uninterrupted device availability.
- Own inventory accuracy and device accountability across the full device lifecycle, including asset tracking, recovery efforts, and minimizing losses from damaged, lost, or unreturned devices.
- Own demand forecasting tied to enrollment growth, balancing inventory investment with service levels while minimizing stockouts and expedited shipping costs.
- Simplify and standardize the device portfolio by reducing unnecessary SKUs, optimizing bills of materials, and improving operational efficiency.
- Manage third-party logistics (3PL) and fulfillment partners across kitting, shipping, returns, and reverse logistics, establishing service level expectations and continuously improving operational performance.
- Define and own supply chain KPIs, including fill rate, inventory accuracy, on-time delivery, device recovery, and cost per unit, providing analysis and recommendations that drive operational improvements.
- Partner with Engineering and Operations to automate inventory, provisioning, fulfillment, and device lifecycle workflows, improving visibility and reducing manual effort.
- Manage supplier relationships, negotiate pricing where appropriate, and identify opportunities to reduce supply chain costs while maintaining quality and service levels.
What you’ll bring
- Bachelor's degree required. Degree preferred in Supply Chain, Operations, Business, Engineering, or a related field.
- 5+ years in supply chain, fulfillment, or logistics operations, ideally in a high-growth startup or scaling environment is required.
- A hands-on operator who enjoys solving operational problems while building scalable processes and systems for long-term growth.
- Strong experience with inventory management, demand planning, supplier management, and third-party logistics (3PL) operations.
- Strong analytical skills with experience using Excel, Google Sheets, ERP systems, inventory management platforms, and BI tools to drive operational decisions.
- Demonstrated success simplifying complex operations by improving processes, optimizing inventory, and standardizing workflows.
- Clear, concise communication and a collaborative, team-first approach, with strong cross-functional coordination across engineering, clinical, and commercial teams.
- Thrives in fast-paced, ambiguous environments with an ownership mindset. Experience supporting connected medical devices, healthcare operations, or regulated supply chains is a plus.
Skills Required
- Bachelor's degree
- Bachelor's degree in Supply Chain, Operations, Business, Engineering, or related field
- 5+ years in supply chain, fulfillment, or logistics operations, ideally in a high-growth startup or scaling environment
- Experience with inventory management, demand planning, supplier management, and third-party logistics (3PL) operations
- Strong analytical skills using Excel, Google Sheets, ERP systems, inventory management platforms, and BI tools
- Hands-on operator comfortable building scalable processes and systems
- Demonstrated success simplifying complex operations, optimizing inventory, and standardizing workflows
- Clear, concise communication and strong cross-functional coordination
- Thrives in fast-paced, ambiguous environments with an ownership mindset
- Experience supporting connected medical devices, healthcare operations, or regulated supply chains
What We Do
At CopilotIQ, our mission is clear: we are dedicated to delivering world-class care to seniors facing chronic conditions such as diabetes and hypertension. We firmly believe that every patient should have access to expert healthcare monitoring, consistent data collection, thoughtful support, and personalized care. Our primary focus is on prevention – averting heart attacks and strokes before they even arise. CopilotIQ is at the forefront of pioneering solutions that proactively address diabetes and hypertension, preventing them from escalating into crises. We collect an extraordinary 1,000 times more data than traditional healthcare providers. Our AI-powered software anticipates problems, signals nurses for timely intervention, and drives comprehensive treatment plans. By uniting the expertise of consistent remote nursing with cutting-edge AI technology, we provide patients with customized and proactive care. In our ongoing pursuit of excellence, we're expanding the use of wearables and non-invasive devices to multiply the volume of data points from thousands to millions. CopilotIQ is not merely transforming healthcare; we are empowering seniors to lead healthier lives, free from the looming threat of medical emergencies.
Why Work With Us
At CopilotIQ, our uniqueness lies in fusing advanced AI with personalized clinical care, revolutionizing senior chronic condition management. We're a mission-driven team, dedicated to improving lives and shaping healthcare's future. Our remote-friendly culture values diversity, fostering innovation through varied backgrounds and abilities.
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