Supply Chain Operations Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Description

The Supply Chain Operations Lead ensures vendor invoice and work order contractual compliance by collaborating with cross-functional teams to deliver accurate, timely invoicing. This role drives process improvements, establishes governance routines, and resolves compliance issues across vendor management, sourcing, facilities management, finance, and procurement central services.
 

What This Job Involves

Work Order & Invoice Compliance

• Ensure rate cards and recurring work schedules align with vendor contracts and are managed appropriately in Corrigo (JLL's Centralized Maintenance Management system)
• Draft recurring work schedules and loader files with Sourcing partners
• Review monthly reports to add, edit, or suspend schedules in partnership with the Account Business Operations Analyst (BOA)
• Manage work order invoice interface errors and investigate root causes to prevent recurrence
• Manage Landlord and Non-Connected Vendor Authorized No Charge processes
   

Vendor & Stakeholder Management

• Liaise with vendors to resolve invoicing and work order inquiries including rate cards and recurring work schedules
• Monitor vendor performance data in Corrigo and support corrective actions
• Assist with Vendor Open Accounts Receivable (AR) reviews and track timely resolution
   

Process Excellence & Governance

• Develop and enforce operational procedures and Standard Operating Procedures (SOPs)
• Create work order management best practices for suppliers
• Lead change management strategies to enhance vendor and operational performance
• Provide Facilities team support with work order management and training
• Resolve BTAP (Bill to Account Payable) exceptions
   

Analytics & Reporting

• Deliver supply chain data, analytics, and reporting
• Manage supply chain project activities
• Oversee JBS (JLL Business Services) activities related to COI (Certificate of Insurance)
   

Skills & Competencies

• Strategic thinking with strong implementation capabilities
• Advanced proficiency in Microsoft Excel (data analysis, pivot tables, reporting)
• Excellent written and oral communication skills for stakeholder engagement at all levels
• Ability to mentor colleagues and provide technical guidance
• Strong organizational skills with capacity to manage multiple priorities independently
• Professional composure under pressure

• Detail-oriented and self-motivated with strong organizational skills and the ability to handle and follow through on multiple priorities in a changing environment
   

Education/Experience

• 3–5 years in facilities management, vendor management, or supply chain operations
• 2+ years working with Corrigo or similar work order management systems
• Demonstrated experience leading process improvements and establishing governance frameworks
• Project management experience preferred
   

Education

• Bachelor's degree in supply chain management, facilities management, business administration, or related field preferred
• Associate's degree with equivalent experience considered

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.