Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com
Job Overview
Logistics Service Representative II works on programs related to customer satisfaction or return of defective materials from end customers. Logistics Service Representative II supports the Company's processes through professional communication to and from customers, on behalf of the partners. As a result, of the communication with customers, this individual will update the company's database with the relevant information. The Logistics Service Representative II will work in accordance with all quality control initiatives, as well as with the requirements of the respective program.
Responsibilities & Duties
Handle/resolve outbound or inbound customer requests, issues and communications
Utilize clients third parties to provide the entitled service
For service level agreement in jeopardy, follow established escalation rules
Resolve customer complaints and escalations
Update applicable Program Database(s) accurately
Handle customer situations in accordance with OnProcess Technology policies
Escalate data or program specific issues to appropriate level of management
Meet or exceed key performance standards and quality objectives
Work as an integral part of the Delivery Services team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals
Report actual or suspected security and/or policy violations/breaches to an appropriate authority
Ad-hoc duties and special projects
Qualifications
6+ months of customer service experience within a Contact Center
Attention to detail and accuracy
Advanced English in written and spoken form (B2+)
Strong written, verbal and interpersonal communication skills
Meet certification requirements
Familiarity with or an ability to understand and utilize a database and Microsoft Office programs
Education/Certification(s)
High School Diploma or equivalent
Physical Requirements
Must be able to operate computer equipment, attend meetings, communicate on calls, exchang information, and identify the needs in order to meet and full the requirements of this position.
What we offer
Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
