Supply Chain Operations Associate

Job Summary:
The Logistics Service Representative III works on programs related to customer satisfaction or return of defective materials from end customers, which require access to systems of partners of OnProcess. The Logistics Service Representative III will work in one of the following areas: Contacting Suppliers to Register/Configure their accounts with the client's Network, Assisting Suppliers to process e-invoices, Addressing Suppliers’ issues to the respective teams, administrating assigned workload in client systems, Additional tasks related to enabling the revenue for the client via the Suppliers behaviors. As a result of customer contact, the Logistics Service Representative III updates the Company database with all appropriate information. The Logistics Service Representative III supports all quality assurance efforts and Program criteria.
Responsibilities:
Perform/handle outbound or inbound customer and/or client communications.
Advise customers on behalf of OnProcess Technology’s clients. Interact with customers via various methods of communication.
Processe all RMA requests from customers who use warranty partner equipment.
Utilize clients third parties to provide the entitled service.
Resolve customer complaints and escalations.
Inform the client about the development of their requests.
Perform all necessary actions and closes requests with the consent of the client.
Resolve first level escalations.
Handle all calls according to the set time goals.
Update applicable Program Database(s) accurately.
 

Qualifications:
Fluency in English.
18+ months previous experience in technical support and logistics.
Attention to detail and accuracy.
Strong written, verbal and interpersonal communication skills.
Familiarity with or an ability to understand and utilize a database and Microsoft Office programms.

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