The Role
Leads Minted’s end-to-end logistics network, including DTC parcel delivery, international inbound freight, wholesale distribution, carrier relationships, contracts, peak planning, and 3PL coordination. Optimizes transportation costs, service levels, capacity, routing, and shipment visibility while managing customs, freight forwarders, and compliance requirements. Uses logistics analytics and cross-functional collaboration to improve network reliability, automate workflows, and support operational and financial decisions.
Summary Generated by Built In
We are looking for a Supply Chain Logistics Manager to lead Minted’s end-to-end transportation network—from inbound freight originating with overseas suppliers through final-mile delivery to our DTC customers and wholesale partners.
This role will own logistics performance, cost, carrier strategy and relationships, and continuous improvement, ensuring our network delivers the right balance of speed, reliability, cost, and scalability. You will partner closely with our fulfillment network, overseas vendors, 3PLs, Customer Service, technology teams, and internal business partners.
This is a hybrid role based in San Francisco, with an expectation of working onsite 3 days per week.
You will:
- Own and optimize Minted’s DTC parcel network across carriers, service levels, fulfillment locations, and product categories.
- Manage carrier performance, relationships, and contracts, including rate and contract negotiations, SLA management, and evaluation of new carriers and services.
- Analyze shipping costs, service levels, surcharges, routing, and package characteristics to improve delivery performance and reduce cost per package.
- Partner with fulfillment and technology teams to optimize carrier selection, shipping-service logic, and end-to-end shipment visibility.
- Serve as the primary logistics partner to Customer Service, ensuring time-sensitive and high-priority customer shipments receive appropriate escalation and resolution.
- Lead transportation readiness for Peak, translating business forecasts into carrier- and service-level volume forecasts and capacity requirements.
- Coordinate with carriers and fulfillment partners to ensure appropriate pickup schedules, capacity, and contingency plans are in place at each location.
- Monitor Peak performance and proactively communicate shipping forecasts, service risks, capacity constraints, surcharge changes, and cost implications to the business.
- Own inbound transportation from overseas suppliers through delivery to Minted fulfillment locations, distribution centers, and wholesale destinations.
- Manage freight forwarders, customs brokers, 3PLs, and overseas vendors to ensure shipments are planned, documented, tracked, and delivered on time.
- Optimize ocean, air, and domestic inbound freight based on cost, lead time, and inventory requirements, including consolidation, mode selection, and total landed cost.
- Maintain strong working knowledge of Incoterms, customs processes, duties, international shipping documentation, and trade-compliance requirements.
- Manage logistics requirements for wholesale and retail programs, including routing guides, labeling, appointments, EDI, and delivery compliance.
- Monitor and resolve freight-related chargebacks and deductions, and ensure logistics readiness for new customers, programs, and product launches.
- Own logistics KPIs, transportation forecasts, and cost-to-serve analysis, translating data into actionable operational and financial improvements.
- Identify and execute initiatives that reduce transportation cost, improve transit times and reliability, and strengthen network resilience.
- Partner with Engineering, Product, and IT to automate workflows, improve data accuracy, and enhance shipment visibility.
- Serve as the cross-functional voice of logistics, ensuring transportation considerations, risks, and costs are incorporated into business decisions.
DTC & Last-Mile Logistics
Peak Planning & Execution
International & Inbound Logistics
Wholesale & Distribution Logistics
Analytics & Continuous Improvement
You have:
- 5+ years of experience in transportation, logistics, or supply chain operations, with meaningful experience in both DTC parcel / last-mile shipping and international inbound logistics.
- Deep knowledge of the U.S. parcel ecosystem, including national and regional carriers, service levels, pricing, surcharges, and carrier performance management.
- Experience managing carrier contracts, transportation pricing, and commercial negotiations.
- Hands-on experience with international freight, including ocean and air transportation, freight forwarders, customs brokers, Incoterms, and inbound coordination.
- Experience planning carrier capacity and transportation operations for high-volume seasonal or Peak periods.
- Experience with multi-node fulfillment, 3PL, and wholesale or retail distribution environments.
- Strong analytical and financial skills, with experience using data to evaluate transportation costs, forecast demand, and drive cost and service improvements.
- Strong operational judgment and cross-functional communication skills, with the ability to identify risks early and drive issues through resolution.
Compensation:
The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:
Geo 0: San Francisco, CA In-Office - $115,344 - $151,389
Geo 1: New York, NY; Los Angeles, CA & all other California markets - $106,116 - $139,278
Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $98,042 - $128,681
Geo 3: All other U.S. metro locations - $89,968 - $118,083
Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.
This role is eligible for bonus and stock options.
Benefits:
Benefits will be effective on the first of each month following your initial hire date.
- Medical, Dental, and Vision Benefits
- Employer-Funded Health Savings Account
- 10 Paid Holidays
- Paid Time Off and Sick Leave
- Paid Parental Leave
- Monthly Gym/Wellness Reimbursement
- 401(k) retirement savings plan
- Employer-Funded Commuter Benefits
- Employee Discount
- Friends and Family Discount
DISCLAIMER:
We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.
Notice of AI Use in Employment Decisions:
We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.
Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.
We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.
How Our Process Works:
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
Skills Required
- 5+ years of experience in transportation, logistics, or supply chain operations
- Meaningful experience with DTC parcel or last-mile shipping and international inbound logistics
- Deep knowledge of the U.S. parcel ecosystem, including carriers, service levels, pricing, surcharges, and carrier performance management
- Experience managing carrier contracts, transportation pricing, and commercial negotiations
- Hands-on experience with ocean and air transportation, freight forwarders, customs brokers, Incoterms, and inbound coordination
- Experience planning carrier capacity and transportation operations for high-volume seasonal or peak periods
- Experience with multi-node fulfillment, 3PL, and wholesale or retail distribution environments
- Strong analytical and financial skills, including transportation cost evaluation, demand forecasting, and cost and service improvement
- Strong operational judgment and cross-functional communication skills, including early risk identification and issue resolution
Minted Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Minted and has not been reviewed or approved by Minted.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with benefits effective the first of the month after hire and employer‑funded HSA options. Coverage breadth and HSA funding add tangible value.
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Leave & Time Off Breadth — Paid Time Off, Sick Leave, and 10 paid company holidays are provided. The time‑off package establishes a standard baseline comparable to mid‑market tech/commerce employers.
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Wellbeing & Lifestyle Benefits — A monthly wellness reimbursement, employer‑funded commuter benefits, catered meals/snacks in office hubs, and substantial employee and friends‑and‑family product discounts are available. These lifestyle perks provide practical day‑to‑day value beyond core coverage.
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The Company
What We Do
Minted is an online marketplace of independent artists and designers. The company crowdsources art and graphic design through monthly design challenges. The public votes for the winning entries, and Minted produces the winning work as stationery, wall art, and decor.
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