Supply Chain Implementation Consultant

About the company

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale - the current SCM technologies are either rigid, limited scope point solutions or require building custom solutions in-house, which demand immense expertise and investment.

That is—until now. 

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

• A platform-first approach that empowers both business and technical users with end-to-end composability—leveraging no-code tools, their own code, or even forking our code to build and refine decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed—they get both.

The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies—including Smurfit WestRock, Estée Lauder, Coca-Cola, Nike, and more—are innovating on their own terms with Lyric. 

We can’t wait to see what our customers—both current and future—are empowered to build with us next. Come build with us.

About the Role

Lyric is hiring a Supply Chain Implementation Consultant to join our growing Customer Success team. This is a hands-on, entry-level role designed to help launch your career in enterprise software, supply chain, and customer delivery. You will contribute to real-world implementation work, gain direct exposure to customer interactions, and rapidly build domain expertise through coaching and collaboration.

This role is ideal for early-career professionals who are eager to learn, take initiative, and develop both business and technical skills in a fast-paced environment. You will play an important role in how Lyric delivers value to our customers and scales our onboarding experience.

What You'll Do

Customer Onboarding and Training

• Lead Lyric 101 training sessions and onboarding workshops for new customer teams

• Maintain and improve onboarding collateral and the customer training hub

• Partner with Customer Success Business Partners (CSBPs) to deliver a seamless onboarding experience for every new customer

• Support the development of scalable onboarding practices across the Customer Success team
  

Delivery and Implementation Support

• Provide hands-on support for active implementations, including data validation, scenario testing, and documentation

• Assist with the transition from onboarding to ongoing delivery by supporting core implementation tasks

• Collaborate with cross-functional teams including Professional Services, Product, and Support
  

Mindset and Growth

• Maintain a strong learning mindset and incorporate feedback regularly

• Take initiative to improve customer experiences, internal processes, and training content

• Stay proactive and communicate clearly while working through ambiguity
  

About You

• 0 to 2 years of experience in consulting, operations, customer success, or related analytical roles

• Bachelor’s degree in a technical or analytical field; backgrounds in industrial engineering or operations research strongly preferred

  • Bonus: Coursework, internship, or project experience in supply chain, analytics, or enterprise software

• Strong verbal and written communication skills
  Highly coachable, with excellent organizational and time management abilities

• Enthusiasm for learning supply chain concepts and enterprise planning workflows

• Ability to thrive in a dynamic, fast-paced environment

Location

• Chicago-Metro Area preferred

• Work regularly from Lyric’s Chicago office, if based locally, to support peer learning and mentorship

• Willingness to travel up to 50% for onboarding workshops, customer delivery sessions, or team events

Compensation

The annual compensation range for this position is $70,000 and $100,000 in on-target earnings. Base cash will be determined based on years of experience with a 20% variable compensation that is earned based on individual & business performance. You will also have the opportunity to receive equity in Lyric.