This role Customer Service Supervisor is responsible for leading the Customer Service team and ensuring the delivery of exceptional service to customers while supporting efficient supply chain operations. This role oversees customer order management, invoicing, dispatch coordination, and transportation activities, while partnering closely with Sales, Production, Warehouse, Supply Chain, and Finance teams. The Customer Service Supervisor drives operational excellence through team development, process improvement, cross-functional collaboration, and a strong commitment to customer satisfaction.
Responsibilities
- Lead, coach, and develop the Customer Service team while fostering a customer-focused culture.
- Oversee customer order processing, invoicing, dispatch coordination, and transportation activities to ensure accuracy and timeliness.
- Serve as the primary escalation point for customer inquiries, concerns, and service issues.
- Coordinate with internal teams and external logistics providers to ensure seamless order fulfillment and delivery.
- Monitor service levels, operational performance, and workload distribution to meet business objectives.
- Maintain accurate customer records, pricing information, and operational documentation.
- Develop and improve standard operating procedures, processes, and reporting to drive efficiency and consistency.
- Support business continuity through cross-training, knowledge sharing, and proactive risk management.
Qualifications
- 3+ years of experience in customer service, supply chain, logistics, or a related operational environment.
- Previous supervisory or team leadership experience with a demonstrated ability to coach and develop employees.
- Strong customer relationship management and problem-solving skills.
- Experience coordinating order fulfillment, transportation, or logistics activities.
- Excellent verbal and written communication skills with the ability to build effective relationships across all levels of the organization.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with ERP systems, Microsoft Office applications, and customer service tools.
- Continuous improvement mindset with experience identifying and implementing process enhancements.
As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.
Skills Required
- 3+ years of experience in customer service, supply chain, logistics, or a related operational environment.
- Previous supervisory or team leadership experience with demonstrated ability to coach and develop employees.
- Strong customer relationship management and problem-solving skills.
- Experience coordinating order fulfillment, transportation, or logistics activities.
- Excellent verbal and written communication skills with the ability to build effective relationships across all levels of the organization.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with ERP systems, Microsoft Office applications, and customer service tools.
- Continuous improvement mindset with experience identifying and implementing process enhancements.
What We Do
URUS Group is a global holding company dedicated to serving dairy and beef cattle producers worldwide. It connects several agricultural organizations to provide cutting-edge genetic solutions, reproductive innovation, data-driven herd management, and consulting services. The company focuses on improving the productivity and sustainability of commercial dairy and beef operations to create better cows for a better world.
