Position Type: Temporary - Full-Time
Requisition ID: 42387
About the Role
As our Supply Chain Coordinator, you will be at the heart of our logistics operations, responsible for monitoring and reconciling inbound and outbound pallets, managing customer orders end-to-end, and ensuring seamless supply chain administration. You will oversee the full process from dispatch through to de-hire of pallets, handle customer queries efficiently, and drive continuous improvement across pallet recovery processes.
This role carries an indirect financial responsibility of approximately R5 million ZAR, making accuracy, accountability, and attention to detail absolutely critical.
What You'll Be Doing
- Managing all administrative functions related to CHEP Pallet Recovery nationally
- Conducting weekly and monthly pallet reconciliations with zero pallet losses
- Processing and managing customer orders on SAP within required timeframes
- Scheduling and directing daily Load Plans to relevant departments and distribution centres
- Following up on customer orders daily from order to delivery
- Preparing delivery and shipping documentation
- Producing weekly and monthly reports on pallets in trade and order status
- Resolving customer complaints and service delivery issues promptly and professionally
- Liaising with 3PL Warehouses, Hauliers, Finance, Commercial, and Operations teams
What You Bring
- Matric Certificate (essential)
- Logistics Management Certification (advantageous)
- CHEP Certification (advantageous)
- 5+ years' experience in a similar supply chain environment
- 3+ years' experience working on CHEP Portfolio Plus (added advantage)
- Solid SAP experience
- Experience in Order Desk and Order Management
- Knowledge of CHEP agreements (THANs and PCN) and pallet management
- Valid driver's licence
- Proficiency in Microsoft Office Suite
- Strong communication, customer service, and problem-solving skills
- Ability to work under pressure with minimal supervision
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Supply Chain & Logistics
Division: South Africa
Department: Customer Service Management
Location(s): ZA - South Africa : Mpumalanga : Delmas
Company: McCain Foods (S Africa)
Skills Required
- Matric Certificate
- Logistics Management Certification
- CHEP Certification
- 5+ years' experience in a similar supply chain environment
- 3+ years' experience working on CHEP Portfolio Plus
- Solid SAP experience
- Experience in Order Desk and Order Management
- Knowledge of CHEP agreements (THANs and PCN) and pallet management
- Valid driver's licence
- Proficiency in Microsoft Office Suite
- Strong communication, customer service, and problem-solving skills
- Ability to work under pressure with minimal supervision
What the Team is Saying
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What We Do
The power it has to uplift and bring people, Guided by our purpose - Celebrating real connections through delicious, planet-friendly food - we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come. As a privately owned family company with over 60 years of experience, a presence in over 160 countries and a global team of 22,000 people, our values and culture are at the heart of everything we do. Our product quality, people and customer dedication help us achieve global sales in excess of CDN $10 billion. Through our investment and innovation, we continue to be a global leader in prepared potato products, including our famous French Fries and appetizers. We are passionate about supporting and developing our people-providing opportunities to grow and learn in their roles, as well as building careers for the long term.
Why Work With Us
We are working to bring digital tools and data into our processes to drive efficiency, automation and data-driven insights. From connecting our business, enabling our supply chain, supporting our customers, to reinventing agriculture. So if you are a tech expert looking to join a company transforming technology, think of McCain.
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McCain Foods Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In both our manufacturing plants and corporate offices, we believe connection brings out the best in our people. While in-office expectations will vary by role, flexibility is key. In our corporate offices, the hybrid standard is 3-days in office.
