Supply Chain Analyst II

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Supply Chain Analyst II who will thrive in a dynamic high-growth start-up environment. 

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. 

What is Relay? A platform that includes a simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Supply Chain team to support this growth!

This role will be based in our Raleigh, North Carolina HQ and we work in a hybrid model with 3 days (M,W,F) in the office, 2 days remote. 

Job Overview:

Relay’s Supply Chain Analyst II will be a key member of the Supply Chain team within the broader Operations department. The ideal candidate is obsessed with customer experience, believes no detail is too small, and is excited to multitask & drive simultaneous projects. This team member will support the day to day performance of our device refurbishment program, forward, and reverse logistics. Additionally, this position will liaise with Financial Planning and Analysis (FP&A) to support cash management and sales and revenue goals.

What we look for: 

• Our Ideal candidate is someone who can work cross functionally and have a sense of win-win.
• A program manager who takes ownership and is responsible for bettering the program in general and moving it forward. 
• A team player who thrives working in a collaborative environment

What you will do:

The Supply Chain Analyst II will manage reverse logistics and refurbishment programs, as well as forward logistics. They will work with third party partners to ensure efficient operations, and will liaise with internal teams to optimize processes and financial outcomes. Key responsibilities include:

• Reverse Logistics and Refurbishment: Manage and execute programs, measure efficacy, oversee third-party partners, grow the refurbishment program, and provide insights for product improvements as well as negotiate win/win outcomes with third-party partners.
• Forward Logistics Program Management: Manage and optimize forward logistics processes, collaborate with partners to ensure order fulfillment, monitor inventory accuracy, and manage financial aspects, including but not limited to auditing invoices and monitoring compliance as well as partnering with Relay’s finance and accounting team to accurately capture and classify expenses.
• Partner Management and Advocacy: Use project and program management best practices along with industry best practices to ensure healthy relationships. Maintain strong relationships with third-party partners, address issues raised by internal teams, and organize Quarterly Business Reviews.

What you will bring to this role:

• Education: Bachelor’s degree, or four years of related work experience, is required; concentration in Supply Chain or Logistics is preferred.
• Experience: Previous experience in Supply Chain management; previous experience with vendor/partner management and or program management preferred.

Desired knowledge, skills and/or attributes:

• Data driven: uses data to identify and solve problems
• Ability to negotiate win/win outcomes both internally and externally
• Excellent communication and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to work cross functionally within the organization
• Proficient in MS Office and Google Suite applications
• Familiarity with CRM systems
• Familiarity with ERP systems
• Experience with Business Intelligence tools (Sisense preferred)

About us: company, culture & perks:

We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced bee wimmel = Best Work In My Life).

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.

The Relay Hybrid Work Model

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Wednesdays and Fridays. These purposeful in-person days in a thoughtfully designed office help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.