VIP is seeking a Supplier Support Specialist to join our Support Team. The Supplier Services part of our business is focused on moving data between distributors and suppliers in the beverage industry. This role is focused on supporting beverage suppliers with our sales data collection services and assisting them with our reporting solutions. Supplier Support Specialists work in a team setting to provide support for a designated group of customers. This position offers a hybrid work schedule, which requires a minimum of 3 days a week in our Colchester office (Monday - Wednesday).
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
Primary Responsibilities:
- Establish a positive, professional and trustworthy relationship with our supplier customers and help them work towards efficient usage of our software.
- Help customers better understand the quality and reliability of our data and how it contributes towards their product's success.
- Ensure that any customer concerns are addressed in a timely manner and directed to the appropriate resources.
- Prioritize daily, weekly and monthly responsibilities, both to the company and the customer, in an organized manner.
Requirements:
- Strong analytical and reasoning skills
- Ability to communicate clearly and effectively
- Excellent organizational skills
- Strong computer skills and proficiency in Microsoft Excel
- At least one year of customer support experience preferred
- Bachelor's or Associate degree preferred
- Beverage industry knowledge is a bonus!
Compensation: $24.00 - $26.00/hour (Level 1)
Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.
Benefits Include:
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match & Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
All full time job offers are contingent upon passing a pre-employment drug screening and background check.
Skills Required
- Strong analytical and reasoning skills
- Ability to communicate clearly and effectively
- Excellent organizational skills
- Strong computer skills and proficiency in Microsoft Excel
- Minimum 3 days per week in Colchester, VT (hybrid schedule)
- At least one year of customer support experience
- Bachelor's or Associate degree
- Beverage industry knowledge
What We Do
VIP is the leading technology supplier for brewers, distributors, wineries, soda bottlers, and other companies in the beverage industry. From helping distributors improve their warehouse, delivery, and sales operations, to empowering suppliers to know where their products are and how they’re selling, VIP has the technology and expertise to help these businesses thrive
