Supplier Services Payment Operations - Legal Billing Support Associate

Job Description
The Global Supplier Services (GSS) Legal Billing Support Payment Operations team, located in the United States, India, and Warsaw, is responsible for the accurate and prompt payment of legal invoices, auditing legal invoices for compliance, and reviewing settlement requests for accuracy. The team provides issue resolution and process support to both internal and external users
As a Legal Billing Support Associate in Global Supplier Services, you will be primarily involved in supporting LBS operational tasks. This includes identifying and creating knowledge management within Legal's billing inquiry system, reporting and analytics to provide performance metrics (KPI's), assisting and managing complex escalations, and supporting invoice processing tasks within Legal's invoicing submission system (Passport).
Job Responsibilities:

• Develop, implement, and manage information and knowledge across the LBS teams and identify process improvements within operational processes, systems, and controls
• Collect, manage, and analyze large data sets and provide performance metrics (KPI's/KRI's) monthly
• Provide day to day support and back-up for Litigation settlements process and supporting settlement projects
• Act as the 1st level of support for escalations. Assisting and responding to complex queries received from internal Lines of Business and external law firms. This will require the incumbent to partner closely with internal teams such as CAP (Corporate Accounts Payable), internal attorneys, admins, and Business Management to resolve promptly and accurately.
• Process the Legal approval structure through the smart Approval system for invoices and settlements with governance from Legal and Legal Finance by maintaining exception requests, blanket approvals, and updates made to the approval framework
• Support LBS operational metrics, Non-Passport invoice reporting (Concur), and Value Added Tax (Tax) reconciliation with issues escalated to Legal Finance, as well as maintaining, updating supplier electronic submission guidelines, year-end communications, and any ad hoc requests
• Provide (Passport) administration support to evaluate manual processes for automation opportunities, including but not limited to invoice error scenarios, withholding tax assessments, working with technology on system issues, tracking reported issues in Passport through resolution and supporting system user acceptance testing (UAT) on an as-needed basis

Required qualifications, capabilities, and skills

• 4+ years' experience leading an operations team,within a law firm or large corporation with Legal invoicing experience through Legal's billing system (Passport) or other industry leading legal billing system
• Consistent and exceptional team leadership and the ability to continuously improve operational processes, controls with proven track record of meeting deadlines, prioritizing deliverables, showing initiative, thinking critically and strategically and clearly communicating with executives
• Excellent organizational skills and attention to detail concentrating on accuracy and efficiency with sound judgment and quick decision making skills
• Ability to work in complex environments with a diverse range of stakeholders within JPMC Business Community and outside legal vendors;
• Demonstrating substantial initiative, ownership, energy, confidence and competence supporting day to day operations with limited supervision as well as the ability to work as part of team
• Strong communication skills, both written and verbal
• Good understanding of accounting concepts such as G/L accounts and Cost Centres
• Strong Microsoft Office skills, MS Excel, MS Word, MS Power Point, Outlook; intermedia level Tableau and Business Object
• Experience in creating Business requirement documents, including standard operating procedures (SOP's), and/or other forms of communication to support the operations, and carrying out user acceptance testing as needed

Preferred Qualifications, Capabilities, and Skills

• Proven ability to work independently and competently handle multiple responsibilities, with a high degree of accuracy, in a high pressure environment
• The ability to work in complex environments with a diverse range of stakeholders within JPMC business community and outside legal vendors
• Alteryx

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.