Supplier Services Analyst

Reposted Yesterday
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London, Greater London, England, GBR
In-Office
Mid level
Healthtech
The Role
Supports account management and business development teams by delivering data services to supplier customers. Gathers requirements, develops custom reports, fulfills requests, analyzes and validates data, ensures timely and accurate deliverables, answers supplier queries, and provides marketplace insights. The role also maintains internal communications and develops knowledge of pharmaceutical, retailer, and wholesaler markets.
Summary Generated by Built In
Supplier Services Analyst roleLocation: London, UK (Flexible) (Hybrid)This role sits in our UK Supplier Services Team. The team is responsible for maintaining relationships with distributors and pharmacies within the pharmaceutical supply chain. This includes oversight of data supplied to IQVIA and the provision of market insight services back to those suppliers.
Job Overview
Under broad guidance, supports the account management and business development teams in executing the data acquisition strategy. Provides high quality and on-time delivery of information solutions to our data supplier partners.
Assignments range in complexity from basic analysis and problem solving to assisting in the development of complex solutions.
Essential Functions
• Delivers information services for a set of data supplier customers.
• Gathers requirements, develops custom reports, fulfills report requests and responds to customer questions under minimal supervision.
• Performs routine mathematical data analysis to develop customer specific solutions to unique business challenges faced by our data supplier partners.
• Validates data deliverables.
• Ensures that deliverables meet customer specifications including timeliness and quality.
• Identifies and delivers proactive marketplace insights to customers.
• Supports with Supplier data queries
• Maintains effective internal communications with teams to keep apprised of activities within the customer base.
• Proactively develops knowledge of the pharmaceutical marketplace from both traditional (pharma) and non-traditional (supplier) applications of IQVIA data.
Qualifications
• Bachelor's Degree
• Four (4) years related experience (business analysis, customer service) desirable
• Demonstrated problem solving, analytical and customer service skills.
• Experience with MS Office products (Excel, Word, PowerPoint) required.
• Experience working within the healthcare industry is preferred.
• Experience with business intelligence tools preferred.
• Technical proficiency with relational databases as used by IQVIA or business intelligence tools preferred.
• Knowledge of current events and developments within the pharmaceutical marketplace, emphasizing issues concerning Retailers and Wholesalers.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Skills Required

  • Bachelor's degree
  • Four years of related experience in business analysis or customer service
  • Problem-solving, analytical, and customer service skills
  • Experience with Microsoft Office products, including Excel, Word, and PowerPoint
  • Experience working within the healthcare industry
  • Experience with business intelligence tools
  • Technical proficiency with relational databases or business intelligence tools
  • Knowledge of current events and developments in the pharmaceutical marketplace, particularly retailers and wholesalers

IQVIA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.

  • Healthcare Strength Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
  • Retirement Support Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
  • Leave & Time Off Breadth Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.

IQVIA Insights

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The Company
HQ: Durham, NC
61,500 Employees
Year Founded: 2016

What We Do

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.

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