Supplier Relationship Manager

Company:Mercer

Description:

We are seeking a talented individual to join our Supplier Management team at Mercer Super. This role can be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

Supplier Relationship Manager

The Supplier Relationship Manager will play a pivotal role in managing and optimizing the Mercer Super’s relationships with third-party service providers, both related parties and external suppliers.

Reporting to the Head of Supplier Management, this position is responsible for ensuring compliance with contractual agreements, enhancing service delivery, and driving strategic initiatives that align with the Mercer Super’s objectives.

We will count on you to:

• Oversee and manage the overall relationship with third-party service providers, ensuring alignment with the Fund's strategic goals.
• Collaborate with service owners to monitor compliance with agreements and commercial arrangements.
• Facilitate regular governance meetings to review performance and address any issues proactively
• Develop and implement joint strategic plans with partners, focus on alignment to Mercer Super’s vision and strategy
• Identify and deliver new strategic initiatives that enhance service offerings and member experience.
• Ensure strategy execution enables positive member outcomes and compliance to regulatory obligations.
• Manage high-value contracts, ensuring adherence to regulatory obligations and service level agreements.
• Build and maintain strong relationships with internal and external stakeholders, ensuring effective communication and collaboration.

What you need to have:

• Broad experience in managing complex vendor relationships within the superannuation or financial services industry
• Proven track record in managing high value contracts and strategic partnerships
• Extensive experience in relationship management, commercial management and service management in the financial service industry.
• Strong stakeholder engagement skills with the ability to influence and drive change.
• Advanced oral and written communication and presentation skills
• Excellent problem solving, decision making and project management abilities.
• Ability to prioritise tasks and manage time effectively in a fast paced environment.

What makes you stand out:

• Experience working within the Superannuation industry

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.