Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.
SUMMARY
The Supplier Relationship Manager I will own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation. This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes while influencing process improvement across multiple departments.
This is a hybrid role, working three days a week in our beautiful Lehi Office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)
- Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
- Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
- Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
- Support cross-sell and upsell opportunities by aligning supplier needs with product value
- Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
- Interpret usage data and campaign performance to optimize engagement and retention outcomes
- Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience
IDEAL EXPERIENCE, EDUCATION & TRAINING:
- 0-2 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
- Proven track record managing a book of business with measurable retention or revenue impact
- Strong communication, objection handling, and commercial negotiation skills
- Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
- Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience
Skills Required
- 0-2 years experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments preferred)
- Proven track record managing a book of business with measurable retention or revenue impact
- Strong communication, objection handling, and commercial negotiation skills
- Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance
- Bachelor's degree in business, communications, or related field or equivalent combination of education and experience
What We Do
Avetta is building the connections that build the world. Avetta provides a cloud-based supply chain risk management and commercial marketplace platform. Our global solution is uniquely designed to connect the world’s leading organizations with qualified suppliers, driving sustainable growth. We build trustworthy bonds through responsive technology and human insight. Our process is collaborative. Our global reach is complemented by our local expertise. Hundreds of global organizations depend on Avetta to align their supply chains to sustainable business practices, worldwide. Discover more at avetta.com.
