The Role
Provide operational support within the Supplier Relations team: triage and prioritise tickets, diagnose account discrepancies, handle inbox queries, record information in systems, support Legal and Debt teams with case and dispute management, and process compliance payments while meeting deadlines and developing workplace skills.
Summary Generated by Built In
Reports to: Supplier Relations Team Leader
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week
To support the Operations Department with support queries within the Supplier Relations Team to support different areas within the business. The role will also include learning & development of day to day support of queries and meeting designated deadlines. This role will provide gaining essential employments skills such as time keeping, organisation, prioritisation & relationship building at all levels.
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week
To support the Operations Department with support queries within the Supplier Relations Team to support different areas within the business. The role will also include learning & development of day to day support of queries and meeting designated deadlines. This role will provide gaining essential employments skills such as time keeping, organisation, prioritisation & relationship building at all levels.
What We Need from Yü
Here’s a taste of what you’ll be doing:
- Organising and prioritising tickets with business risk in mind
- Monitoring internal queries, diagnosing, and rectifying incorrect account discrepancies
- Support departmental queries
- Assisting with email inbox queries
- Assisting with recording written information on systems
- Providing support to the Legal Department for case management
- Providing support to the Debt Team for dispute resolution
- Processing Compliance Payments
About Yü
If you have what it takes you could be just what we’re looking for…
- Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements Communication – Must be able to talk, listen and speak clearly on the telephone
- Ambitious – You don’t just want another job, you want a career
- Team player – You’re happy to help a fellow colleague, a strong team player, who is flexible and adaptable
- Motivated – You have a can-do attitude, who is looking to develop new skills
- Time Management – You’re able to manage time effectively, working under pressure and managing multiple deadlines
- Friendly – You’re always polite and speak to people with respect - High level of attention to detail and accuracy - With a ‘Can Do’ attitude
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
#YUMP
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Skills Required
- Proficient with Office 365 (Excel, PowerPoint, Word)
- Clear verbal communication on the telephone
- Time management and ability to prioritise tasks effectively
- Strong attention to detail and accuracy
- Team player, flexible and adaptable
- Motivated with a positive, can-do attitude and willingness to learn
- Ability to record and manage written information in internal systems
- Ability to support Legal and Debt teams with case management and dispute resolution
- Indefinite right to work in the UK (no visa sponsorship)
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The Company
What We Do
Yü Energy is a UK-based business energy supplier that offers innovative energy solutions, including gas, electricity, and water, aiming to help businesses save time and money.
