Supplier Performance Specialist - Dallas, TX

The Supplier Performance Specialist will actively manage the suppliers as it relates to Account Management. The daily responsibilities will be managing our customer's feedback platform - investigating issues, responding to feedback, and working with suppliers to maintain and/or improve performance.  This role will involve tracking performance data and building/maintaining supplier relationships. 

Essential Functions

• Crew Feedback:
  • Thorough investigation of customer feedback pertaining to hotel issues, transportation issues, and/or operational matters.
  • Resolve feedback within Client SLA’s
  • Create processes to improve quality of responses and response time
  • Track and analyze concerns and put together action plans to resolve recurring issues with suppliers
  • Build & maintain supplier relationships through calls
  • Hold weekly calls with Account Directors to present analysis & on-going action plans
  • Participate & help prepare Client Quarterly Business Reviews

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Fluency in English
• Able to build strong relationships
• Detail-oriented with great organizational skills
• Able to multi-task and work well under strict deadlines in a fast-paced environment
• Excellent interpersonal and integrative negotiation skills
• High problem-solving agility
• Be process & result driven
• Exceptional verbal and written communication skills
• Ability to work with and understand diverse cultures
• An organized self-starter who can work proactively and independently
• Ability to positively present API in customer-facing situations

Required Education and Experience

• Associates and/or Bachelor's degree from an accredited college or university.
• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role required.
• Travel Industry Knowledge
• Strong computer and technical skills in Microsoft Word, Outlook, Teams
• Medium-level Excel & PowerPoint knowledge required

Position Type and Expected Hours of Work

This is a remote position. This is a full-time position, Monday to Friday. Availability to work occasional evening and weekend hours as business needs dictate.

Compensation

$19.50 per hour. This position is a non-exempt position for purposes of federal wage-hour law, which means you will be eligible for overtime pay.