Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
The Supplier Follow-Up Specialist will play a crucial role in managing and optimizing our supplier relationships. This role involves tracking supplier performance, ensuring timely delivery of goods, resolving discrepancies, and maintaining effective communication with our suppliers. The ideal candidate will have a strong background in supply chain management, excellent organizational skills, and a proactive approach to problem-solving.
What we do
Our global sourcing, procurement and third-party supplier team develop innovative category management strategies in collaboration with the business. The team focuses on strategic third-party partner agreements and help support supplier relationship management, commercial and financial pricing models for overall supplier performance.
What you’ll do
Supplier Relationship Management:
Act as the primary point of contact between the company and its suppliers post PO award.
Build and maintain strong, long-term relationships with key suppliers.
Conduct regular performance reviews and provide feedback to suppliers.
Collaborates closely with the Procurement Director to align supplier follow-up activities with strategic sourcing objectives and ensure seamless communication throughout the supplier relationship management process.
Order Tracking and Coordination:
Monitor and track the status of orders to ensure timely delivery.
Follow up with suppliers on order status, delivery schedules, and any issues that may arise.
Update internal stakeholders on order progress and expected delivery dates through SAP and Symbotic standard reporting tools (Allocation Reports).
Issue Resolution:
Identify and address any supply chain disruptions or delays.
Coordinate with suppliers to resolve discrepancies, quality issues, or other concerns.
Implement corrective actions and preventive measures to avoid future issues.
Documentation and Reporting:
Maintain accurate records of supplier communications, orders, and performance metrics.
Prepare and analyze reports on supplier performance and delivery metrics.
Provide recommendations for process improvements based on analysis.
What you’ll need
Bachelor's degree in supply chain management, logistics, business administration, or a related field.
Minimum of 4 years’ experience in supply chain or expediting
Previous experience in logistics coordination, preferably with a focus on expediting.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal abilities.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using logistics software and MS Office suite.
Knowledge of international shipping regulations and customs procedures is a plus.
Problem-solving skills and ability to make decisions under pressure.
Flexibility to adapt to changing priorities and requirements.
Our Environment
Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
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What We Do
The Symbotic story began in 2007 with a bold vision: to solve real-world challenges in the supply chain. Since then, we have combined deep expertise in warehouse operations with breakthrough technology to transform how goods are moved. Today, Symbotic delivers fully automated, end-to-end supply chain solutions for some of the world’s largest retailers and wholesalers. Our systems integrate advanced robotics and A.I. to address the complexity of modern distribution, helping customers achieve new levels of efficiency, speed, and flexibility. At the core of our platform is intelligent software that orchestrates fleets of autonomous robots within a high-density structure. This reinvention of warehouse automation enables faster throughput, maximized storage capacity, and precise order accuracy—creating measurable value across the supply chain. We leverage innovations drawn from fields such as self-driving vehicles, computer vision, data analytics, machine learning, and structural design. to tackle the hardest problems in warehouse logistics. With our solutions, customers can streamline operations, reduce costs, and respond quickly to changing consumer demands.
Why Work With Us
Our robots are responsible for getting food and merchandise to thousands of store shelves across North America. We have both the excitement and ambition of a startup and the benefits of a proven company. We do important work for some of the biggest companies in the world; together we are changing entire industries.
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