Supplier Engagement (eData Supplier Engagement Lead)

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. 

This role (eData Supplier Engagement Lead) is accountable for Retailer, eCommerce, Activate and Vendor Onboarding, Engagement, and Compliance Improvement for received data. The role involves working closely with Supplier, eData Analysts, and Project Managers to enhance relationships with Providers and RV, aiming to improve Quality and SLAs. This position will manage a group of countries/Retailers. 
 
Key responsibilities include tracking Retailer Data Quality, conducting regular reviews with internal stakeholders and suppliers, and driving specific quality improvement goals for suppliers, including any change management related to data receipt (content format, advance notice). The role also handles escalations with Retailers on queries and other engagements. 

Supplier Onboarding: 

• Establish and maintain close relationships with suppliers, acting as the point of contact between suppliers and Nielsen. 
• Support the Operations Strategy Team in driving on-ground supplier conversations, testing data quality checks, and other pre-onboarding activities. 
• Coordinate sample data testing with Data Analysts, communicate results to suppliers, and work towards required improvements in data quality. 
• Align on data formats and timeliness expectations with suppliers before handing over to Data Analysts for onboarding. 
• Work with the local Ops team or PM to finalize onboarding plans for suppliers linked to RMS coverage expansion, revenue, Activate or new product offerings. 
• Understanding of SAP, transactional data handling, FTP, and MFT setup and maintenance. 
• Conduct surveys and retailer discussions on System change 

Project Management Support: 

• Support PMs (from CSE or EDD) on project timelines, alignments, and drive required supplier conversations. 
• Manage small to medium onboarding projects independently (e.g., individual stores/small localized chains). 
• Strong analytical and problem-solving skills. 
• Extensive knowledge in Retail, specifically in POS and supply chain. 

In-Market Stakeholder Management: 

• Act as the SPOC for local market leadership for eData Delivery. 
• Act as SPOC on local projects related/impacting with Supplier data and/or Supplier collaborators 
• Provide progress updates to local (in-market) stakeholders. 
• The role also handles escalations with Retailers on queries and other engagements. 
• Collaboration with Internal Stakeholders

Retailer Quality - KPI Improvement & Identifying New Opportunities: 

• Monitor and report KPIs, like Monitor data receipt according to SLAs 
• Review KPIs with Data Analysts in BAU operations and drive conversations with suppliers for KPI improvements. 
• DQI metrics analysis and engage conversations with supplier for improving
• data. Identify additional data opportunities with existing retailers, inc. Retailer Data quality KPIs, and work with Ops Strategy to materialize these opportunities. 

• Excellent communication and negotiation skills. 
• Master's Degree or technical institute degree/certificate or equivalent work experience. 
• 5+ years of relevant professional work experience. 
• Understanding of Nielsen connect operations or similar experience. 
• Proficient in complex business process modeling and data modeling concepts. 
• Strong knowledge of Microsoft Office Suite (Excel, Word, Access, Outlook, PowerPoint). 
• Technology exposure  
• Candidate with IT/Tech presales/sales experience are preferred
• LSS GB Certified, Management education (preferred)
• 2 years in ETL implementation using SQL or other tools (preferred)

 Leadership skills. 

• Ability to understand various data and file formats. 
• Ability to interpret different data structures and mapping. 
• Strong technical knowledge and business interpretation of data. 
• General systems understanding from an ETL point of view. 
• Fluent in English; local market language skills (if required by markets). 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion