Supplier Business Development Manager - Gemstones

ABOUT THE ROLE

As a Supplier Business Development Manager you play a critical role in growing and managing our supplier base for the B2B gemstone marketplace. The role is proactive, driven and strategic: maintaining and building supplier relationships, optimizing their performance, and aligning their products with market needs. You act as a revenue co-pilot for suppliers, working closely with them from onboarding through sustained success. Your work ensures that our platform offers the best quality, selection, and value for buyers/retailers, creating a dynamic and profitable environment for both suppliers and our business.

DAILY TASKS:

Maintaining current suppliers, and identifying and onboarding of new suppliers to include, amongst others: verifying (quality, origin, location), KYC checks, media checks, and supporting high-potential suppliers while maximizing their sales growth and ensuring quality and inventory alignment with customer demand. You are guiding suppliers to optimize their product offerings, keeping check on quality of media, wholesale pricing, and availability. Your insights and proactive support will be instrumental in helping suppliers grow on our platform, creating value and a seamless experience for buyers.

Responsibilities

• Supplier Maintenance, Acquisition and Onboarding: Identify and onboard high-quality suppliers that align with category standards. Communicate marketplace value propositions clearly and drive their engagement with our platform.

• Account Management and Supplier Support: Build strong, consultative relationships with suppliers to ensure alignment with business goals. Act as a primary point of contact for their growth, success, and troubleshooting needs. Work hand in hand with tech and customer support teams to ensure every interaction is seamless.

• Performance Analysis and Reporting: Use data to assess supplier performance, identify growth opportunities, and provide actionable feedback on selection, pricing, and quality metrics.

• Sales Enablement and Revenue Growth: Drive suppliers to meet revenue targets by optimizing product assortment, pricing, and inventory levels. Helping the fulfilment team deliver

• Quality and Compliance Oversight: Work closely with suppliers to maintain high-quality standards, minimizing return rates and customer complaints through proactive quality assurance.

• Cross-Functional Collaboration: Partner with category management, product, and operations teams to align on category objectives, drive buyer engagement, and support product marketing initiatives.

• Supplier Training and Development: Develop training resources and guides to help suppliers understand best practices for product listing optimization, quality control, and category-specific performance metrics.

• Growth Strategy Implementation: Implement growth initiatives based on category OKRs, aiming for increased active suppliers and improved supplier performance on key metrics (availability, sold-out rates).

Your Qualifications and Experience

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.

• 4-7 years of experience in account management, sales, business development, or a related role, ideally within B2B marketplaces or e-commerce.

• Strong Communication Skills: Exceptional relationship-building and communication abilities, with a consultative approach to supplier management.

• Data-Driven Mindset: Proficiency in using data and analytics to guide decisions and performance improvements.

• Customer-Centric & Quality-Oriented: A commitment to ensuring the highest quality standards and a positive customer experience through strong supplier support.

• Self-Starter with Growth Focus: Highly motivated to achieve targets, with a proactive approach to problem-solving and supplier growth.

Preferred Experience

• Experience in gemstones.

• Experience with B2B marketplaces, luxury retail, or tech-enabled marketplaces.

• Familiarity with supply chain processes and inventory management.

• Proven success in driving revenue growth and optimizing supplier performance.

Location
Nivoda Jaipur, India office based with some travel required from time to time. Reporting to Category Lead - Gemstones.