Supervisor/Field Trainer, Organ Allocation

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Supervisor Field Trainer (SFT), Organ Allocation is responsible for monitoring the DNWest’s organ allocation operations, allocation quality efforts, and identifying problems and potential areas of risk. The SFT supports and collaborates with the Manager of Organ Allocation in the implementation of internal quality measures and provides technical allocation training and support to clinical allocation personnel as needed. This individual works independently and in collaboration with the Clinical Operations Managers, Quality Systems department, Learning & Development, and Directors of Organ Operations throughout all areas to solicit staff feedback and identify potential problems in the organ allocation and distribution process.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Organ Allocation Operational Oversight Responsibilities

• Operates within the parameters of organ utilization, patient safety, and transplant center access to the organ allocation system. Supports the Manager of Organ Allocation in strategic planning efforts and monitoring qualifying individual (QI) programs.
• Provides technical support to the Organ Allocation workgroup, a highly regulated work system by United Network of Organ Sharing (UNOS), and is responsible for timely allocation of organs, and accurate data reporting to UNOS. This also includes assisting the Director with employee recruitment, providing feedback to the Manager of Organ Allocation regarding employee performance and development.
• Maintains in-depth knowledge of the extensive and rapidly evolving regulations governing organ allocation, transplant centers, and continuously demonstrates and shares knowledge of evidence-based improvement practice.
• Monitors adherence to DNWest’s policies including compliance with all current federal, state, and/or local laws and regulations, and DNWest’s standard operating procedures (SOPs).Policy scope includes organ allocation, potential disease transmission, patient safety reportable events, culture reporting, required data reporting elements and validation, organ chain of custody and disposition reporting, potential transplant recipient data reporting, and documentation activities. Participates in the development of new policies and procedures necessary to maintain compliance.
• Monitors key performance indicators, metrics, and monthly/annual goals for departments. Communicates performance concerns when indicators, metrics, and goals are not compliant with established targets. Collaborates with Hospital and Tissue operations to improve donation outcomes.
• Participates in operational call schedule as necessary.
• Attends required Medical Advisory Board meetings, staff meetings, training programs, and or in-services deemed necessary.
• Ensures compliance with current federal, state, and/or local laws and regulations including Centers for Medicaid and Medicare Services (CMS), and United Network for Organ Sharing (UNOS). Meets Association of Organ Procurement Organizations (AOPO) standards, and Donor Network West’s Policies and Procedures (P&P).
• Cultivates and grows external stakeholder relationships and engagement by supporting Donor Network West’s brand, ensuring responsive service delivery, and enhancing our reputation as a trusted partner. 

Training Responsibilities

• Assists with onboarding and on-going instructor-led and on-the-job training of team members within their focus area.
• Effectively and professionally trains employees according to an established department training plan, current policies, and current practices.
• Participates with OAC Leads as subject matter expert partnering with L&D to evaluate, develop, and update training plans and materials.
• Coordinates training and skills/competency assessments. Establishes opportunities for coaching and support for employees using all available resources and preceptors.
• Partners with OAC leads and preceptors to ensure training process in the learning management system is documented in an accurate and timely manner.
• Collaborates with department leadership, preceptors, and employees to ensure check-ins are provided to employees and staff during training.
• Schedules and conducts regular debriefing sessions for allocation department to include leadership, OAC’s, and other teams as needed to identify strengths/weaknesses, review achievements/non-achieved departmental objectives, identify future growth opportunities, and appropriately document staff members case experiences.
• Partners with management, and internal and outside partners to arrange training opportunities.
• Participates with new process rollouts and employee policy update training as needed.

Administrative Responsibilities

• Assists the Manager of Organ Allocation with employee administrative actions to include but not limited to recruiting, interviewing, and candidate sourcing, discussion, and selection; salary review and recommendation; scheduling and time reporting training. The position is fully involved in coordination with the Manager on employee training and development; coaching and counseling; recognition; and career development and advancement preparation; in accordance with DNWest policy and procedures.
• Coordinates team scheduling as well as coverage during times of high activity or staff call offs during assigned shifts.
• Activates the DNWest Quality Systems occurrence reporting system and completes follow up with employees and leadership as assigned.
• Partners with the OAC Leads to identify, develop, implement and update DNWest policy, guidelines, and job aides.

QUALIFICATIONS

• Ability to communicate and model successful behavior to employees. Strong interpersonal and diplomacy skills required, especially evidence of active listening and supportive recognition and respect for differing viewpoints.
• Conveys a sense of urgency when appropriate; persists in the face of obstacles; strives for excellence and drives to outcomes that reflect meeting or exceeding a standard of excellence.
• Ability to manage a diverse team of experts overseeing several tasks simultaneously on time with the highest level of professionalism and integrity.
• Ability to leverage internal resources across organizational boundaries to meet departmental goals/needs.
• Adept at analysis of data, metrics, statistical reports, and data presentation
• Ability to present in front of large and small groups.
• Must possess or develop detailed knowledge of applicable regulations and standards including but not limited to those established by Centers of Medicare and Medicaid Services (CMS), Federal Drugs Administration (FDA), United network of Organ Sharing (UNOS), Association of Organ Procurement Organizations (AOPO), American Association of Tissue Banks (AATB), and State of California
• Ability to leverage information technology to develop, manage, maintain, and grow organ utilization.
• Ability to read and interpret documents such as procedures, standards, regulations, protocols, validations, policy guidance documents, etc.
• Valid California driver’s license and current vehicle insurance based on California minimum insurance coverage standards.
• Reliable automotive transportation required

EDUCATION AND EXPERIENCE

• Bachelor of Arts or Science Degree required, 3-5 years of experience in the Organ Allocation may substitute for educational requirement.
• Master’s Degree in Business, health care administration, or related field preferred
• At least 3 years of experience within an organ procurement organization (OPO), preferably within an organ allocation work system, leading through influence and collaboration.
• Experience in the areas of staff development, patient safety, and quality improvement. Some knowledge of applicable federal regulations relating to organ donation and operations, preferably in organ allocation.
• Customer relations and organ allocation experience is required.
• Leadership experience within an OPO is preferred.

Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.